Email Client Template HTML body customization

[leonardlesm]

Hi all,

I'm currently configuring the Email Client Template, for the body I'm using HTML to create a table (attached)

Here's the source code preview:

Is there any way to customize some parts in the HTML like the 'Incident Number' or 'Customer name/contact' to be able to use the '${number}' or 'caller_id' from ServiceNow scripting? So it's automatically generated?

Thanks!

BR,
Leonard

[JenniferRah · Accepted solution]

You can use an Email Script to pull that information in. Here is some information on it: https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/script/server-scripting/c...