Email details not visible on the RITM activity stream

[Arpit1012]

Email details not visible on the RITM activity stream
Check under the filter funnel, the checkboxes of email autogenerated and email correspondence are already checked.

[Dr Atul G- LNG]

Hi @Arpit1012 

Same i have shared, in the above link. Please add the roles.

[Ankur Bawiskar]

@Arpit1012 

not visible to non-admins and visible to only admins? Is that what's happening?

this system property "glide.ui.activity.email_roles" has roles and if your logged in user has either of those roles then they should see emails in activity log

Please check that

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[Arpit1012]

Hi @Ankur Bawiskar ,
Yes its not visible to non admins, only visible to admins.
But i checked that mentioned system property, in our case there is no role mentioned in that system property.

[Ankur Bawiskar]

@Arpit1012 

Did someone update that OOTB property?

Nobody should touch that

add these roles again to it

itil,sn_esm_location_agent,sn_esm_agent,sn_csm_ocs.ext_agent,sn_customerservice.case_task_agent,sn_customerservice.relationship_agent,sn_customerservice.case_contributor_creator,sn_customerservice_agent

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