Email field type

[swapnil15]

I want an email field on incident form but can't see the email field/field type in form designer/form layout. 

How to enable/make visible the email field ? 

[Mark Roethof]

Hi there,

You mean a field like the email on the User form?

Reason that the email type is not visible:

I don't know the reason why this is set as not Visible. Though you could change this if you are oke with this. Then you would be able to add an email type field.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Reason that you can't set Visible to true on the Field class, the write ACL is only set to role "ain't". Obviously you could change the ACL if you are oke with that. Just by selecting admin overrides or adding the admin role.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

I just performed these steps on my PDI, and Email type is selectable now.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[swapnil15]

Hello Mark,

Thanks for the help.

I tried the same but am not allowed to change any field even my role is admin.

Please see the screen shots.