Our SME recently left and I've taken over (with little experience of ServiceNow) so please go easy. I'm trying to rebrand one of our companies in Dev and have noticed that not all of the changes are being pulled through into the update set. The chan...
I need to create a new UI action to allow someone with the role of change manager to move a change record in any previous State straight to the State of Review so it can be updated and closed. Change Management intend to use this to record unauthoris...
Hi Team, Asking if there are any best practices when it comes to the Service Catalog lifecycle wherein: 1. An REQ has many RITMs2. The 5 RITMs are generated or created all at the same time3. There are 3 succeding RITMs after the 5 previous RITMs are ...
The approver of the RITM is no longer with the company, so the user is locked out and the approval of few RITMs is pending for approval. He was the Owner of two Parent Groups in the system. I have manually changed the new Group Owner of the mentione...
We have a record producer where one of the variables is a List Collector using the sys_user table. They would like to have posted in the Description of the ticket additional data for each user selected in the List Collector. We already have a Global ...
Hi All, Need to update the multiple records through scheduled job, Below script i have built with( updateMultiple), But its only update single record when we have the query with 50k records. Please suggest.lockout_users();function lockout_users() {va...
HiIs it possible to put a req item ticket on-hold until a date, such as if someone raises a leaver request but they're not leaving until 2 weeks time, we can put that ticket on hold until the end date, then the ticket automatically comes off hold on ...
Hi All,I have a lookup select box field that I want to populate from a client script (onChange).I tried using g_form.setValue() but it did not worked.Does anyone knows why or a different way to do that? Thanks :))
Hi, Would anyone be able to help with he below issue I am facing please? We have a business rule set up to copy the assigned to and assignment group from the SC task to the RITM. The issue occurs when a user is populating a name into the assigned t...
Hello Experts, I need to hyperlink a popup message containing a link, please help! here is my script: function onChange(control, oldValue, newValue, isLoading) { if(g_form.getValue('application_available_in_teams_app_store') == 'no'){ alert('If app n...
Hi Team,caller_id is a reference field, for that caller_id we can able to match only sys_idplease suggest me how to achive gr.addQuery('caller_id', gr2.u_partner_name);how can i get name of the caller_id?, please suggest //Incidentvar arr = [];var gr...
Hello, I am trying to enable Edit button when the article is in 'Scheduled for Publish' state.Followed the UI Page and macros, but getting lost where 'isEditable' or showUpdateAction is set. UI Macro:kb_view_common_header_toolbar -><button role="link...
Hi,I am trying to create a new report where I need a new field called 'New Environment'. This needs the first 3 characters from the Configuration Item field.I have used the 'Configure Function Field' using:glidefunction:substring(cmdb_ci,'1', '3') H...
Hello guys. I have this task to get the content of the attachment word file and create a new record based on it.I already tried the GlideSysAttachment but the result is undefined. I also tried some solution using the code I get from this link https:/...
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