My ITIL users can create "Normal" and "Emergency" changes just fine.I have created a new "Standard" change template, but when they try to select the Standard change from the list, they get the "not authoized" message. I even gave one a "change_manag...
Hi Team,I am working on catalog item in which we are using multirow variable "DL-DLP name" so we want create parallel task from flow designer according multi row variable set.Means If there are 6 row or 7 row so according that 6 or 7 task should be c...
Hi All, i have a request where based on logged in user i have to fetch details from the user table regarding the following,(on load) cost centercountryuser id the value should change if the logged in user "requested for" is changed manually. (on chan...
I tried changing the Class of a hardware catalog item to Vendor catalog item thinking vendor catalog item is child class of sc_cat_item using the following background script. var gr = new GlideRecord('sc_cat_item');if(gr.get(<sys_id>)){gr.setValue('s...
Hello Expert, I want to provide Service Operation Workspace for non itil user, I have updated below ACL with 'sn_sow.sow_user' role and user also have the same access (sn_sow.sow_user).When I test with user, user able to see the Service Operation Wo...
Hi Everyone I am looking for some help with the on-call scheduling functionality. The way we have it set up is as such; We have an On-Call Schedule set up for a Resolver group. In this schedule we have a primary and secondary roster, with members of...
How to amend first level card in overview page.I want to add a field (configuration item) to show in the card.
Hi All, I have created new workspace for a scoped application. It is OOB workspace only, I have not modified anything in the workspace, now users want to remove the critical tasks from the homepage of workspace. How to achieve thisCan anyone please g...
I am working on a plan to get notifications when a user leaves the company. We have multiple areas (CI owners/assigned to, CI class owners, assignment group mangers, queue owners, queue managers, Asset group owners/assigned to... I think you get the ...
What is the best practice/OOB way to relate Change Requests with Projects?
I am new to ServiceNow and I am looking for documentation or guides on how to achieve the following within ServiceNow. We are in the process of implementing APM and now have our Business Applications configured. How can I create/insert contracts for ...
I would like to like to make the business phone and mobile phone fields only accept the following format:(xxx) xxx xxxx. I understand the old Phone Number field data type "inherits from a string". Problem is I cannot find any entry with "phone" u...
We are using the oob classes and need to find a class which represents the integration dependancy between two systemsexample we have application 1 that integrates with system 2 - we want to record that integration be it whether it is a FTP transfer, ...
Hi Team, I want to insert all the selected records from list collector to mrvs, but it's inserting only one in mrvs(for ex if i select 5 records also it's inserting only one record in mrvs) Please find below script Script Include var assetdeta...
Hi There,i hope this email finds you all well.I was asked to retrieve data out of snow to PowerBI.what i did was- created a couple of REST Messages (one for each table)- created a user for integrations purposes with proper permissions (ACLs, roles, e...
