Resolved! How to disable the user input search, for when Virtual agent chat bot is opened
Hi, Is there a way to disable "please type your request". The goal is to get the users to only click the button. We do not want users input. Thank you
Forum Posts
Resolved! Permissions on Catalogs/Categories/Items
Hello,We are wanting to set up permissions on Catalog Items. If it is possible to do by category and or catalogs that would be nice too. Main question is we don't see how to set permissions for fulfillers. Seems like "available for" might be what we ...
Resolved! CAB Workbench not updating Change approved during meeting
I am trying to understand why approving a Change during a CAB Workbench meeting returned a warning message to approve the Change when attempting to navigate to the next Change record. I approved the first Change during the meeting using the Approve b...
How do you move a set of knowledge articles from a lower environment to production
How do you move a set of knowledge articles that were created in a lower environment to production environment? And how do you resolve or avoid KB number duplicates?
Resolved! NEW button functionality options for related Catalog Task list on RITM
We would like to use the following conditions that would allow a Catalog Task to be created by clicking the NEW button on the RITM related Catalog Task listThe User has the ITIL roleThe RITM was created after a certain dateWe are considering a couple...
how to create new record using script in field map in transform map
Hi All, I am writing transform map on User table. Based on the feed coming from third party, I want to check if the company they are sending is available in servicenow companies table, then I need to map it, else I need to create it , but the user re...
Resolved! How to figure out table name for creating reports?
I'm trying to figure out the table name for Companies, How do i get that info? I'm new to creating reports, but it seems like figuring out tables names is difficult. Is there an easy to figure out the names?
Unable to execute Powershell script from ServiceNow
Hello Community, I have installed a mid server in my personal PC. In mid server agent>scripts>powershell>myService.ps1 created myService.ps1 . From ECC queue, I created a output record as below 1. name=mid.server.<mid_name> 2. Topic=Command 3. Name=p...
Is Editing OOB ACLs a good practice ??
I need to change create ACL conditions for a table and there are 4 create ACLs available OOB so can i edit those ACLs or will there be any issue while doing upgrades if we edit OOB ACLs ?? Please suggest best practice for editing ACLs ..Should I deac...
Resolved! Convert a GlideDate into a GlideDateTime
Hey Everybody, I want to compare two Dates with the after() and before() methods from the GlideDateTime type. But my dates have the type GlideDate. Can I covert a GlideDate into a GlideDateTime date? Thanks already!rasnadro
Resolved! Block submitting form after choosing specific form option
Hi,I have a probably simple question: Is it possible to disable the possibility to sent/submit forms, after choosing a specific form option in the form itself?Thanks!
Explain startsWith() function
Hi all, I have a requirement to check a string field (compare with another field which is on another form) and if it starts with certain word then execute a else if() block. function onLoad() { //Type appropriate comment here, and begin script...
HOW TO MODITY THE URL LINK IN SERVICEPORTAL ?
I have a requirement if I click request in serviceportal then in the request if I select any record in that time the url need change If I select any of the incident in the url link https://dev1027.service-now.com/sp?id=ticket&table=incident&sys_id=f...
Resolved! Report for 'runs on' relationship for Services in CMDB
How to run a report on a Service (cmdb_ci_service) in order to get results of where it 'runs on'? I tried CMDB query builder but couldn't relate it with related items table. Appreciate any help.
Resolved! I need to use startsWith() function on a client script, but I got an error
Hi, I need to use startsWith() function on a client script, but I got this error. onChange script error: TypeError: location.startsWith is not a function function () { [native code] } please help?
