Email field type

[swapnil15]

I want an email field on incident form but can't see the email field/field type in form designer/form layout. 

How to enable/make visible the email field ? 

[Mark Roethof · Accepted solution]

I don't see any screenshots. Can you provide them?

For change the ACL, this you do Elevate roles to security_admin?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Here the URL where you can change the ACL (if Evelate Roles has been applied, else read-only):

https://your-instance.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=c9b166a8c0a80164124446f996461f7f

Here the URL where you can update the Email type Field Class:

https://your-instance.service-now.com/nav_to.do?uri=sys_glide_object.do?sys_id=bb3227aec0a80164012fb063bf06ebbf

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[swapnil15]

Thanks Buddy, that was really helpful.

[Yash Agrawal1]

Hello Swapnil,

I hope you are admin,it the admin role user only configure Form/List layout.

So if you want Email field on form.

List open the Form>>Right click on header menu>>Configure>>List layout

From the left bucket double click on "Email" field so that it comes in right bucket.

Save the form.you will get that field on form(if you are admin)

Keep posted and provide your suggestion

Regards

Yash Agrawal

[swapnil15]

Hello Yash,

I have admin role still i cant find email field in slush bucket.