- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-19-2013 07:40 AM
I am trying to use the email functionality within Service Now.
I never had admin access before but got that just yesteday, and have no clue how to use that.
So basically to make the email icon visible in the blue header.. i right clicked on a change record -> Personalize -> Dictionary
on the very first record, I entered "email_client=true" and saved it.
Now i can see the email icvon when logged in as Admin.
But this should be made available to everyone.
I am missing something here, please can someone help?
Any advice will be much appreciated.
thanks.
Solved! Go to Solution.
- Labels:
-
Change Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-21-2013 05:28 PM
Take a look at this wiki article - http://wiki.servicenow.com/index.php?title=Enabling_the_Email_Client#Controlling_Access_to_the_Email_Client
Calgary adds an ACL to control access to the processor, but users must have write access to the record as well. In other words, for an Incident that is Closed and therefore no longer editable, users will not see the icon.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-25-2013 06:02 AM
On the WIKI under training there is a 'blueprint' of the training exam.
http://www.servicenow.com/knowledge.do?sysparm_document_key=kb_knowledge,56ebb431ff620000ebc5faa6497efe66
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-05-2014 08:29 AM
Hello Lakshmi,
There are some good tips on studying for the
sys admin certification at
Also I have created a JavaScript study guide application with 222 questions from quizlets
found on the internet. Email me at allen.pitts@lhphg.com and I will send you a zip copy.Group
Allen Pitts
LHP Hospital Group
