Hi Team, When an external sender/vendor replies to the email sent by SNOW with attachments WITH the word #Success, the attachments SHOULD NOT be attached to the ticket in regardless of what format the attachments would be. Email content will still be...
ITSM SIMULATOR, HELP!! Maintenance and blackout schedules should be defined and available in the system so that change requesters understand when a change can be implemented and when they should not be implemented. 1. Create a maintenance schedule na...
I have a catalog item called "Atlassian/Miro Access" and I'm looking for the Onload script/code to hide the submit button on the portal. Thank you in advance.
Hello, I was asked to Add a New Required Field to the Change Request Form. I went to my development instance then System UI-Forms-Change Request-I chose the "Default View" because it was the only view that had a "New" button to enable me to add a ne...
Hi EveryoneIn the Emergency change request procedure. We already have 4 approvals in the EMERGENCY change but it's still stuck in CAB review not moving further. This is happening only for limited changes. When I checked the flow, it is observed that ...
Requirement of being able to put a hyperlink in the Description of a Catalog Task ticket we create from Flows - this field is used to direct team members to a KB, and we would like to put the link to the KB instead of just the KB# that tech has to co...
Hi all, I need to set a Date and Time variable value in the Catalog Task Short Description using Flow Designer. However, when I try to do this, the time shown in the short description is converted to UTC (the ServiceNow server time zone) instead of s...
HI Team, I am working on a requirement where I need to create a new field type(file attachment) and which need to accept only pdf format. Can someone please help? eew-ijgp-qke
Hi, We have a requirement to send report as an attachment to SFTP server. for this, I have created a table and a scheduled script to generate csv file of the report everyday and attach it to the table. I have created the credentials and also connecti...
Hi All,I have an issue. I have brought the "Scheduled for Publish" field onto the KB Article, so that when that is selected, on that date the KB article can be auto published. When the article is approved, the stage of the article moves to schedule f...
we have "VOC Survey Dashboard" as belowall reports from "Metric Result" table.requirement is :'Data Version' field from Case table have 3 choice, cases got created through the record producers to the case table and Data version field choice will be u...
Need ACL for change manager to add/remove change records in the release record.
Hi,Can Anyone explain how we can add a serial number for each rows? The serial number should be dynamically change when a row is inserted or deleted on the MRVS. Like in the attachment, the Row number should be auto populated with respect to the rows...
Hi,I am getting an error when logged in and accessing SOW. My user has SOW access but is getting an exception on the Overview tab of SOW homepage saying "can't display this list" and also "you don't have permission to see this data" ... but why is th...
In servicenow wsd , while reserving a desk using the "Browse Near a Person" option in ServiceNow, I want the ability to make recurring reservations near a selected colleague so that , l don't have to manualy book the same desk every day.
