Hi Team, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have created Write ACL to edit that field, Now users are able to edit that field. But after they en...
So here is the situation we have and what we are trying to doI have a Variable Set - User InformationIt has the followingCustomer Name (reference to active users)Manager - Customers ManagerBusiness Reason for Request What we are trying to doManager s...
In the Service Catalog, we created variable A with TYPE Musked in Variables and variable B with TYPE Musked in Multi-Row Variable Set (MRVS). ★Question 1I can't decrypt and view the masked values in MRVS out of the box.For MRVS variable B, there i...
Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....
In Catalog RITM worknote we need to show in local language like in FrenchBut it is coming in English (Requested for Approval)
Hello all, I am seeing this message in this Action:I go to the Action in question and this is all I see for output variables:This Action is ReadOnly to me too so I cannot adjust anything on it.This is the SalesForce Scoped application.
How to easily configure - add automatically the change requester to the specific CAB meeting where their request is added to be reviewed. when ever new chnage added to boardthe assigned to should be added to attendees list automatically
Hi guys ,I deactivated the OOTB change flow , how can reactivate it ?
Hi Team, The Requested item should not closed complete without all SCTASK is completed. If user try close Requested item without closing all SCTASK give an error message and revert back to the pervious state. Its is working fine. I'm using script : B...
Created a search source for Standard change Template. when i search the 'standard change' in the service portal its listing all the standard changes but when i click on it instead of opening the record it shows like the below. The record opens only w...
I used before insert and update business rule i.e when change request risk is high and state is authorize form should save when atleast one approval is got but without any approvals also form is saving can someone help (function executeRule(curren...
answer = { u_svp_approval_mandatory: false, u_svp_no_vp: false, u_evp_approval_mandatory: false, u_vp_approval_mandatory: false};var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false;var vp_app...
I have a requirement that for certain ritm's the approval needs to go to 3 people and once 1 of them has approved it then cancels the rest. I tried using group approvals on the ritm but once 1 person has approved it still keeps the rest. What is the ...
Kindly assist with the following issue:I need to map two catalog items A and B to an order guide based on the value of the variable XYZ, which is a reference to the Software Package table.The requirement is:If XYZ starts with Autodesk, Bentley, Trimb...
