Delete Mass Records from archive table
Hello everyone, I need a help in deleting 4 million records in a archive table which is ar_sys_email, what is best and safe way to delete these mass records.
Forum Posts
Queries on Maintainence window and conflict detection on change request
Hi All,Below are my queries on change management OOB setup... please helpHow does OOB Blackout Windows and Maintenance Windows set up works and how is it used for conflict detection in the change management process. Who and how can create new or edit...
Policy in Servicenow DPR
I have added"all_approval_tasks_are_complete" policy to the phase it showing as not run. and in deployment phase i have added a approval task. Now i am trying to complete the phase without completing the approval task,it was just asking a confirmatio...
KB workflow not showing
Hi,I am getting the workflow blank when I open the list view and when I open any published KB the workflow field shows-"Pending- not yet started". But this KB is in published state in our portal. Is this is an upgrade issue as my production instance ...
Does "Set default knowledge field values" → Article Body support HTML formatting?
I am trying to configure a default Article Body for a Knowledge Base using the Set default knowledge field values feature.Navigation:Knowledge Base → Set default knowledge field values → Article BodyWhen I select Article Body, a field labeled "Enter ...
Resolved! catalog item build - Flow designer
I am developing a flow for a catalog item for an application install request. In the flow designer the build is done till the Catalog task item which is assigned to IT team. Need help in understanding what logic to apply post the catalog task creati...
Fields Short description populated from Standard Change Proposal cannot be modified invalid update
Dear Experts. I am on the Australia Release, and am working on creating automated tasks for a standard change...when I am closing a auto generated task, i am getting an error. Strangely I have 4 standard change out of which one is working and other ...
Resolved! LDAP - AD Issue
RequirementThe Asset page in the ServiceNow portal should display assets based on the AD reporting hierarchy.Example: If the logged-in user is Preetha, the asset page should show assets assigned to all users who directly report to Preetha in Active D...
The value of the REQ approval field is "Not Yet Requested" when I create a catalog item
Hello, I'm creating the flow for my service catalog. I associate it with the catalog item, and when I run a test, the request is always created with the status "Not Yet Requested" in the "Approval" field. Until, for example, I manually change the fie...
Mastering Scheduled Jobs in ServiceNow: States, Workflows, and Best Practices
What are Scheduled Jobs in ServiceNow?Scheduled Jobs in ServiceNow are automated tasks that can be performed on a given time schedule. Scheduled Jobs are very important for automating different administrative tasks. By making use of Scheduled Jobs in...
Hide List in Service Operation Workspace based on role
Hi All, I have created a custom list in SOW ,called as Agent Presence under Team Management category as shown in screenshot.Now mine requirement is I want to show this team management and agent presence only to those group managers which group has ro...
Broken Images in Knowledge Base Article
I'm facing an issue where a few images embedded in a Knowledge Base article are broken. When I checked the corresponding records in the sys_attachment table, I couldn't find the image attachments there either.If I open the image source URL in a new b...
Hwo to enable communication and playbook for P1 incident
Hi, How can we enable Communication Plans and Playbooks for P1 Incidents, similar to the functionality available for Major Incidents? Thanks in advance
Create proposal document to a customer with all functionalities/modules ITSM
Hello Team,Thanks for your time, i am looking for doc. could you please help me on that like proposal document to propose a customer (project plan, and consulting doc of service-now project) of customer to cover all functionalities/modules of servi...
How to report on Resolved Incidents with Breached Resolution SLAs without using report filters?
Hi everyone,I have a very specific reporting requirement and I am trying to figure out the best practice for implementing it without creating technical debt.The Requirement: I need to provide a list/report that shows the following:Only Resolved Incid...
