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JIRA

Hi everybody what is the difference between  https://www.servicenow.com/docs/fr-FR/bundle/xanadu-integrate-applications/page/administer/integrationhub-store-spokes/task/jira-ext-trigger.html and https://www.servicenow.com/docs/fr-FR/bundle/xanadu-int...

Change Management and CSDM

Based on the Relationship in the CSDM Business Services is published as the Business Service Offering. Then Business Service Offering Depends on Service Instance. So my question is if I have the relationships setup and and pick a Service Instance con...

Resolved! Reference List not showing on form

I have a reference variable on a Catalog Item.I can see the list of the table items in the field because I'm an administrator, but no one else can.Here's what my ACL looks like for the "read" operation:  

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Joe Taylor by Giga Guru
  • 426 Views
  • 3 replies
  • 0 helpfuls

ServiceNow Sharepoint Integration using oAuth

Hi Team, I am trying to do some POC for ServiceNow to Sharepoint Integration using oAuth 2.0.I have tried to create app registry record in ServiceNow and also registered app in Sharepoint. I am facing some error in populating details. Do any one have...

PrakashRam by Tera Contributor
  • 617 Views
  • 4 replies
  • 0 helpfuls

Resolved! Looking to change Microsoft Teams Integration Journal field

Hi all, Wondering if anyone else has had to do this or if anyone knows how I might achieve it.Currently when "Start Microsoft Teams Chat" is selected a work note is added to the ticket (as per the screenshot). The requirement is to not pass this work...

Logs for 3rd Party Inbound API

We have a 3rd party application that triggers our ServiceNow Instance POST API.Currently we have an issue where incomplete parameters are being sent to us. Unfortunately, this 3rd party vendor claims that they did sent the complete parameters but in ...

Paolo2 by Tera Contributor
  • 1413 Views
  • 6 replies
  • 0 helpfuls

Resolved! Create and launch assessment from ui action

Hi, We have a requirement from L2 teams where they want to have the possibility to share the feedback with L1 teams when the tickets are passed to L2 without the proper checks.  To achieve above, I am thinking to make use of assessments, but have dif...

inbound email action was not working

i have created a email notification for change to approve and reject via mail on change_Request table, i dont want to use OOTB so using own one and i have created inbound email action on sysapproval_approver table and the script is below my script is...

RMU by Tera Contributor
  • 347 Views
  • 2 replies
  • 0 helpfuls

What is Passkey in ServiceNow MFA? How to enable and configure it?

Hi Community,I am currently working on ServiceNow Multi-Factor Authentication (MFA) and I see that Passkey (WebAuthn/FIDO2) is one of the supported authentication methods.I would like to confirm:What exactly is Passkey in ServiceNow?Is it simply anot...

kack l by Tera Expert
  • 689 Views
  • 5 replies
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Solution for copy attachment in Flow designer

"I just copied the attachment from the Service Request table to the Data Source table using Flow Designer. If this is helpful, please accept it as the solution for copying attachments. Thank you!" "In the Catalog Item, select the Data Source record a...

rajibosss11 by Tera Contributor
  • 235 Views
  • 1 replies
  • 0 helpfuls