Hi all, l'm receiving conflicting information and would like to know what the majority of others are doing. We're in the middle of implementing Problems in our ITSM platform. We're running Zurich. Looking to know how others are handling:Does resolvin...
Understanding GlideDate() and GlideDateTime() in ServiceNow:ServiceNow developers frequently work with date and time data to manage records and processes effectively. GlideDate() and GlideDateTime() are essential classes in ServiceNow for handling da...
Hi, We are investigate the feasibility of integrating Splunk with ServiceNow to automatically create Incident or Request records based on defined Splunk alerts with routing to specific ServiceNow assignment groups based on the category. What is the m...
Hi, We have a catalog item which is linked to universal request and that catalog item contains 27 UI Policies and 23 Client Scripts. When we raise a request using this catalog item, both the RITM and RTask forms take a long time to load. To troublesh...
in sow in the right side record information tab this risk card is coming and inside this card these two buttons are coming recalculate risk and assess risk where can i find these two button config's in servicenow?@Ankur Bawiskar any idea on it?
Hello, We created a new custom state for the change request record called "Rolled Back", and the active field should change to active = false once the user clicks on the "Roll Back" ui action.Once the active field is changed to false, the state is ov...
After australia upgrade , category picker on new knowledge article creation form is not displaying active categories for the knowledge base.if we try to select the category directly , then it can be selected but on "magnifying glass icon ". category ...
Hello, I came across an interesting case where I had to replicate the "Watchlist" in the Service Portal on a "Record Producer." The issue was that it required the ability to add both internal and external email addresses to the "Watchlist" as it is i...
Hi All, while we create a new emergency change request , initially the change is Authorize when we click Authorize , CAB approvals are triggered now the approver , clicked on EDIT button available in the Approvals tab , then added a new person and s...
Hello All,We created a Guided Tour for SOW. The first few steps are on the /now/sow/home page. After clicking the 'List' icon, the page changes to /now/sow/list for the next steps.The tour works fine for a few days, but then it randomly fails on the ...
I am creating an ATF to test the "Source Request" portion of a task. I can get to the point where I click the UI action "Source Request". After that I am trying to figure out how to add the ATF step to click a modal button on the UI Page. The button ...
Hi Team, restrict closing change requests to change_manager role UI Action Close I have added change_manager instead of Itil in condition, after that also non changer manager is also able to close change.
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)E.Create and select your Testing Update Set, before starting the test cases.A.Make sure the latest flows are activated.B.Use ...
Hi All, I need to redirect my end users to /esc, Have anyone tried this? Hi Mark @Mark Roethof , I referred your article to redirect users from /sp to /esc. I have one question, how to redirect end users to /esc instead of /sp..? Any thoughts on this...
Hi Team, we have created holiday schedules for 45 countries, we have attached all the schedules for main schedules, we are using the same schedules in SLA's. in SLA's Timezone source is The Caller's location's time zone and in Holiday schedules also...
