January 2026 marks a significant milestone in the world of IT service management. After years of anticipation and development, ITIL Version 5 has officially launched, bringing with it a fresh perspective on how organizations can navigate the complex...
Hi Community, Good day! I am stuck on a requirement. Scenario:I have an Incident table, and I have created a catalog item with the same variables as the incident record. The number variable is a multi-row selector, while the other variables match th...
Hi , I have an archive rule on incident table. How to run the archive rule using the schedule job. Can someone help me on this? Thanks,
Hi Team,Currently, in our instance, there is an integration between ServiceNow and Saviynt using a token‑based method, along with some Saviynt properties. This integration is implemented through a workflow in the ServiceNow instance.We are now planni...
An interactive filter was created in a custom application along with a report. Both the interactive filter and the report are based on the same table. However, when a value is entered in the interactive filter, the report does not display data accord...
what pluginns are need ed to get quote table in servicenow instamce
Dears,Could you please advise how can I get all the created catalog tasks in Flow Designer with the assignment groups associated ? Thanks a lot
Hi All,I am trying to submit an incident through the Employee Center portal using ATF. To populate the required fields, I used the “Set Variable Values (SP)” step. However, I am encountering the following error:#50102 [SEARCH EVAM] ResultTemplateMapp...
Hi There, Recently our organisation started sending and receiving emails to another organisation with ServiceNowWe create an incident and email organisation "B"Organisation "B" receives the email and creates its own incident and replies back to us wi...
Citrix ITSM Adapter service.I am trying to check if the Connection Status is Connected. I have a flow, I need to check this to perform some steps within my flow. Your help is highly appreciated.
Hi all,I’m seeing duplicate SLAs on sc_req_item due to priority being updated after insert.ScenarioTable: sc_req_item Default priority = P2 (Dictionary Override)Catalog item has Urgent checkbox variableBackend logic (Flow/BR) sets Priority = P1 if Ur...
By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...
Hi,What is difference between After and Async Business Rules please explain with real time scenario.Please let me know with the Example. Thanks,
Hello Forum,I am evaluating the potential of Test Management 2.0 within Service Now and was wondering if the module is covering the following bullet points: Manual test steps: expected result, multi-line step descriptionsTest plans and test cases: ad...
I've installed the Service Level Management PA Dashboard plugin on multiple instances now, and it never includes the actual dashboard. When I check the Upgrade Details for the plugin, it lists records in all of the underlying tables (indicators, brea...
