How to get users having only ITIL role but not admin role
How do I get users who have only ITIL role but not any other role like admin role?
Forum Posts
SAP Integration
Hi All,I implemented an integration with SAP where we have three connectors across the Dev, UAT, and Prod environments. The web services provided by the client are different in each environment. These web services are used in catalog forms and flows....
Automatically assign an E5 or other license to the user using Flow Designer
Hi Team, Currently, we are using the Manage User License catalog item. Once the approval is completed, a task is created for the Security team, and they manually add the specified user to the mentioned license.However, the requirement now is that onc...
Resolved! c.server.get not working in service portals
I have a requirement where user should get informational message if he is trying to attach a file of more than 3MB on a portal. I'm trying to get this functionality done over a widget itself.below are my client controller and server script.Client con...
how to set prefix text
HI I have a requirement Like Filed names : Check in Field name : checkin Name if Checkin is Yes the CheckinName field should fill with ("Today_")if Checkin is No then CheckinName field should fill with ("Tomorrow_")How to archive this in catalog onch...
Resolved! Sort change tasks by order field
Hi, I have a copy of the normal change workflow that i am creating different tasks based on the category used. I have been able to get the tasks to be created and set the order field on each of these which uses a seperate task workflow. The requireme...
Resolved! Need ITSM guidence
Hi everyone,I need some guidance. I’m good with ServiceNow concepts, but I’m struggling with real-time scenarios due to limited hands-on project experience. Because of this, I’m finding it difficult to clear interviews.Can someone please help me with...
Change Calendar Integration with Google Calendar
Is it possible to sync Change Calendar entries from ServiceNow to Google Calendar so stakeholders can view change windows on their personal calendars? If this is supported, what setup is needed to make the Change Calendar publish events to Google Wor...
How to Create a Button in RITM Worknotes for a Specific Catalog Item with Conditional Visibility?
Hello All,I have a requirement where I need to add a custom button in the Worknotes section of an RITM (Requested Item) for a specific catalog item. The conditions are:The button should only be visible after the associated task is completed.When clic...
Upcoming Shifts in On Call schedule
Hi All,We can see upcoming shifts in the on-call schedule, but for some users the section is empty. Is there a specific time range that determines when upcoming shifts appear? If so, where is this configured? Thanks!
Alternative to email notifications for fulfillers/resolvers out of ITSM
We recently deployed ServiceNow ITSM in our organization replacing a very archaic system for our IT requests and incidents (I feel like we upgraded our car from manual/crank windows to power windows!). We have not yet deployed the Employee Portal to...
Search results not hyperlinked
Hello,We recently switched to using the Next Experience and setting up AI Search for the global search. When users search for something the incidents that get returned are not able to be clicked on and taken to the incident. How do I update the searc...
How to pass the table value dynamically to SN Desktop Filter widget
Hi everyone, Currently, i am working on a usecase where in i need to create a condition builder on the service request and in order to do so i found one article which is pretty elaborative https://www.servicenow.com/community/developer-articles/repli...
Resolved! User criteria diagnostics reports: No user criteria is configured at article level.
I have set Cannot read UC on a kb article. The parent knowledge base has no Cannot read UC. When I run UC diagnostics on a certain and on that KB article, I get a "No user criteria is configured at article level". Is that because I'm running it while...
CIM records - Strategies, Goals - Portfolio Mgmt and CIMs
In CIM records, there is a required field called "Strategy".There are two strata - Enterprise & Business UnitGoals are included as a related list for Enterprise Strategies (m2m_enterprise_s_goals) Business Planner (Goal Framework) goals are in anothe...
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