Resolved! Integration hub Plugin
Hi Team, How can i install the integration hub plugin in the PDI for the latest Zurich version of ServiceNow Regards,B Siva Teja
Forum Posts
Notifications issue
Hi, I’m facing an issue where a specific user is receiving emails for updates in the Incident and Change modules, but not for the Demand module. I reproduced the issue in UAT, and emails were sent successfully there. Other users are receiving emails ...
Resolved! duration calcuation with a schedule
I am trying to write a business rule for the problem table that works for the most part but I need some help for part of it. The goal is to create a business rule for the problem table that updates the two duration fields, Outage Duration (Business H...
Suggested Catalog Items Based on CALL Information
Hi all, We receive a significant amount of our tickets as emails, which are turned into CALL records, then a Service Desk agent determines the most appropriate request or incident. One issue we're experiencing is that agents aren't aware of all of th...
Unable to Create Ui Policy Action
Hi Team Post upgrading instance to Zurich we are unable to create new Ui Policy Action , the new button is not Available can someone assist me on this ?
Getting the power shell error while remove user from the group
I am trying to remove member from AD group but i am getting below error.power shell script :Import-Module ActiveDirectory# === Configuración ===$GroupName = "I_abc"try {Write-Host "Getting members of group '$GroupName'..." -ForegroundColor Cyan$membe...
how to add approvers record data with requested item table data csv import
Hi,I am downloading all the records from requested item table (sc_req_item) in a CSV format but with data I also want to include all approver data record, like who were the approvers, when and who approved the request. I don't know how to achieve tha...
What to do with existing manually created group after getting group from Azure AD?
Hi All, 1. what to do with the existing ticket having old manually created group populate on their assignment group ?2. Roles that we have gave to groups manually?
Custom notifications
I am trying to create a custom notification to be triggered when a new internal incident is created for my component. I already configured a delivery channel with a shared mailbox address and configured my custom notification to use the created deliv...
Adding Email Recipients only BCC
Hello Everyone, Can anyone tell me how to set the recipients only to BCC when a notification is fired through an event?
Same SLA Getting triggered two times on one record
Hi All, Problem statement : Same SLA getting triggered two times, one by the user and another one by the system. Use case : There is a custom table which extends task table. This table is used for integrations. When servicenow pulls the data from the...
Resolved! Remove prefix from table name in sys_attachment table
Hi @Ankur Bawiskar , I need to update the attachment from record producer to the incident table form. I am seeing "ZZ_YY" prefix in the table name field on the sys_attachment" table. this is causing the error while executing the code. Here is the cod...
Create a child incident via a button/link on portal widget
Good Afternoon,We have had a request from our Incident Mgmt team to help them make some of there elements work smarter and with more ease of use (the usual requirements).One such ask was linked to a self-service portal widget we have to display ongoi...
Integrate the User table AD
Hi Everyone,In my current ServiceNow instance, we’ve encountered an issue where user accounts are getting deactivated due to inactivity. The client has requested that this behavior be stopped, as they do not actively use ServiceNow.Currently:There is...
For date fields, can you disable dates from being picked?
Is it possible to only allow certain days of the week to be selected when using a date field? In particular, we'd like the users to only be able to select Fridays that are at least one full week in advance.I know I can create a client script to do so...
