email in additional comments

Community Alums
Not applicable

‎08-09-2023 06:48 AM

Hi Community,

 

We have a requirement where we want the email that is sent to the user upon creation of an RITM to be in the additional comments as well. So, basically when the email is sent to the user when an RITM gets generated that email should also be in the additional comments also.

 

Can anyone please help me here in the implementation.

 

Regards,

Saurabh.

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Maik Skoddow
Tera Patron
Tera Patron

‎08-09-2023 07:46 AM

Hi

please follow the instructions in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719147 

Maik

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