Email log showing the error "ignored by headers"

[Venugopal6]

Hi, 

I am getting an issue once user sends an email ServiceNow, it was ignored by headers " Reason(s): ignored headers"

I have checked in the email address filter `but i could not find user email id to ignore if is coming from this address there no such kind of implementation on it.

Please help me to fix this it is very urgent for me to fix this issue. Please let us know if you need more info.

Thanks

[Maik Skoddow]

Hi @Venugopal 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing.

Many thanks & kind regards
Maik

[Saurav11]

Hello,

The OOB filter ignores mail with mailer-daemon or postmaster in the headers, have a look at the headers of the ignored mail for those values.

For more information you can go through the below:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521782

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0551482

Please mark answer correct/helpful based on Impact.

[Venugopal6]

Hi Saurav,

I am unable to understand through KB as i didn't worked on this kind of cases, could you please help us to explain how to fix this issue. please check the screen shot.

Thanks

[Bhav]

Hi , 

Ignore header can be the possible reason of the ignored emails.

Refer below links :

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/concept/c_EmailFilters.html

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521782

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0551482

[Venugopal6]

Hi Bhavisha

thanks for your response,  I am unable to understand through KB as i didn't worked on this kind of cases, could you please help us to explain how to fix this issue. please check the screen shot.

thanks