ServiceNow Incident worknote to JIRA Issue using JIRA Spoke

[jparman]

Hi Guys,

I'm trying to mirror all comments in SN incident to JIRA issue.

I'm success with syncing comments from JIRA to SN, but I'm having issues implementing SN to JIRA.

Seems that the comment is passed to JIRA when I click on test button in Flow designer, but when I add new worknotes in the incident, the Flow is not triggered. Can someone please help?

[Ankur Bawiskar]

Hi,

Any error in flow context?

Any business rule which is using setWorkflow(false) leading flow not to trigger

Regards
Ankur

[jparman]

Hi Ankur,

I am now able to trigger the flow. I changed the run trigger to "only if not currently running".

Now im facing an issue with infinite loop.

When comment from SN is added to JIRA, it is sent back to SN because of the JIRA webhook.

Do you know how I can avoid this? Since I'm using JIRA Spoke and JIRA Webhook, I done have a new user created for the integration

[Ankur Bawiskar]

Hi,

did you try approach shared here?

https://community.servicenow.com/community?id=community_question&sys_id=f8aba6ca1b693c5038739979b04b...

Regards
Ankur

[jparman]

yes I have. But im not using an integration user for this. Is there a way to do that when using JIRA Spoke and webhooks?