Email logs are not capturing in activity logs???????

[Shantharao]

Hi Everyone,

3 email logs are visible in the activity logs but one email is not capturing in email log even though the email log type is "Sent",

I am wondering about this weird issue, can anyone tell me the possibilities, why it is not visible in the activity log

When I compared 3 emails which are normal notifications with simple conditions, haven't used gs.eventQueue() 

The one email which is not capturing is used gs.eventQueue() method, does this cause the issue?

Thanks

[asifnoor]

Hi

Yes, that could be the issue. Because the email can be shown in activity logs if the notification is triggered from incident table as there is a mapping.

If the email is triggered from event, then the email activity will not know that notification is associated with incident. hence it cannot be shown.

Mark the comment as a correct answer and also helpful if this answers your question.

[asifnoor]

If this has answered your question, kindly accept my comment as a correct answer so that the question is moved to the solved list.