Hi All , We are getting the payload from third part and getting the incidents updated. Below i see the Payloads come and did not have task and State - Error. Do anyone know why it happens and where to check the issue will persist API Response {"err...
Hi all, Is there a way to use BR to re-open closed incident? I know it's not a good practice to re-open the closed incidents mainly it will mess up the records. However, it's due to the company culture issue, we need to false and enable such re-op...
Hi all, I have a requirement to add a clickable link into a notification, which will be sent to user on request completion. The link should redirect user to a file present on a server. I tried using the following syntax into my email script , but ...
How can we move floe designer to one domain to another domain
Hi @Ankur Bawiskar , and All, I have a requirement to let CAB Managers to add Approvers in a change only at Authorise state (and Button should be visible only with cab manager role) via the edit button before they approve. I have enabled the edit bu...
Hi,For Example: By doing GlideRecord on incident table, i want to filter records groupby assignment group managers var agg = new GlideAggregate('incident');agg.addQuery('active=true');agg.groupBy('assignment_group.manager');agg.query();While(gr.next)...
Hi All, I need to populate one field based on other field in service catalog. Please let me know the solution. Thanks, Dinesh Kumar G
Hello. I am using the reporting module (tried classic UI and New) to try to build a report showing which managers of groups do not have a delegate set up. I'm not having any luck. Looking for Groups / Managers / Delegate = FalseIn the classic UI I ca...
Hello...I am trying to get my assignment group to auto populate 'IS-Applications Docusign' when the Configuration Idem is 'DocuSign-Prod' Currently, if i select 'category' = Application, and SubCategory=Application Support, and i input DocuSign-Prod...
Hello all, I am aware of the 'Can Read' and 'Cannot Read' fields that can be added to the KB form - which I have demo'd to my customer and he doesn't want/like. Below is the specific requirement from the customer: "I would like to upload articles to...
Hi Team, We are implementing Major Incident Workbench functionality. Now the challenge is when the Incident Manager promoting the proposed incident then the incident should be automatically moved either P1 / P2 respectively. Or while prompting the in...
Unfortunately, we still have an issue with our OKTA SSO that we cannot resolve so would like your help please. Our scenario: We have two different OKTA’s that need to sign into our servicenow instance. This is dependent on company. We have both...
hi all, for our tickets e.g incidents or change we want to be able to register what customers are impacted with the incident or change. I see some standard related lists for affected locations, affected groups. but non for companiesAny one facing the...
The objective is to create multiple requests from closed requests via schedule job/business rule. Here is the scenario. We have requests created manually for certificates to renew as they come up for expiration. Tasks are created, completed and the...
As part of a requirement, I need to add the same UI macro "macro_watch_list" and "add_me" in the incident form in Service Portal and need to map the value to the backend watchlist of incident form. Could you please tell how can i achieve this. I am i...
