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Empty user creation issue.

In our user table we found some empty user records created by as End user. without create access how the records got created  those created by user have extra roles  "Pa admin ,image admin "could please guide me how to troubleshot the issue . 

sudhakar111 by Tera Contributor
  • 538 Views
  • 2 replies
  • 0 helpfuls

Is it possible to remove some auto fill suggestions from SNOW?

Hi,In our case we are using tags for tracking of certain incidents and at one point incorrect tags was writtenThese now comes up as suggestions and sometimes our resources misclick's on the wrong one due to thiscan the incorrect suggestions be cleare...

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Sai vsk by Tera Expert
  • 380 Views
  • 3 replies
  • 0 helpfuls

Resolved! ITSM OOTB Process Guide

Hi All! Does anyone have process guides explain what OOTB can do? The ITSM Process Guide includes the recommendations from ServiceNow Professional Services, but I'm looking for material focus on OOTB processes and functionality for fit and gap analys...

Kark Murry by Kilo Contributor
  • 3989 Views
  • 4 replies
  • 1 helpfuls

Create a record from a modal

Hi Snow community,Is there a way to show a modal window to create a record, when clicked on a button of a widget from the service portal?Thanks in forwards,Leo

Show Request for Affected User and Opened by

Hi all, On my Service Portal page, the Requests opened and closed are visible for the Requestor. I want the Requests to also show for Affected User and Opened By. Please find the screenshot.  Any help would be appreciated.   Thanks, Mallika

How to add filter conditions on tags field in user table?

We have a requirement to add a filter on a variable that is reference to sys_user table. The filter condition is exclude the users who are having the tags student and intern, so the users who are having any other tags except these 2 and also the user...

Resolved! SKU

What is SKU ? I heard this term multiple times from people. csm SKU.. SKUs subscription..etc. Can you please explain in simple words ?

camran by Kilo Expert
  • 8580 Views
  • 4 replies
  • 20 helpfuls

Resolved! OnChange alert for single line text field

I need an OnChange alert (pop up message) on a single line text field, to appear when the user has written something (anything) in the text field. I have scripted similar alerts before, but only based on choices on Multiple choice variables. Can this...

CatalogCat by Tera Contributor
  • 1409 Views
  • 6 replies
  • 1 helpfuls

How to query doesn't contain in glide record.

Hi All, How to Query does not contain in glide record. Tried below but not working. Need to query "if a particular RITM no is not available in sc_req_item"if (emailsubject.includes("RITM")) {subject = emailsubject;indexStart = subject.indexOf('RITM')...

jobin1 by Tera Expert
  • 1453 Views
  • 22 replies
  • 1 helpfuls

GlideAggregate Count

  var agg = new GlideAggregate('sp_log'); agg.addQuery('page=5c639f611be0591028a38625624bcbf5^sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()'); agg.groupBy('user'); agg.addAggregate("COUNT"); agg.query(...

kuttti by Kilo Guru
  • 948 Views
  • 2 replies
  • 0 helpfuls

CMDB Search not working in Global Search

Hi, I have recently installed CMDB Search plugin in my PDI to test the functionality. As per the docs https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/product/configuration-management/concept/cmdb-search.html Activating ...

psyherin by Kilo Sage
  • 1242 Views
  • 11 replies
  • 0 helpfuls