I have a need to update KB article using a link in email notification sent to itil users. Once the user clicks on the email link, it should updated the KB article with an expiry date of (current date + 1 year). How can this be set up? Please help!
Hi all, I need to automate the creation of catalog request based on a condition in Flow Designer. The action "Create Request" in Flow Designer is not functional. Could I just create a record? Which table should I use to create a record so it will c...
Hello experts,I have created a flow in flow designer and it is a flow consisting of 8 to 9 steps. Now i want to change the 'Run as' type of the flow which u get when u first create a flow but unfortunately is not coming after saving the flow or even ...
Currently, when users are mentioned in the work notes, they receive an email notification. Is there a way we can setup that when someone replies to the email, their response will document in the work notes?
Hi All,I have a field on the incident record that I want to make mandatory on form submitting.I created a client script (onSubmit):function onSubmit(){g_form.setMandatory('field_name', true);}when I'm submitting it's turning to mandatory but after a ...
Hello Team, I have requirement when state == Inuse and substate == non then location has to be mandatory in form and also list view.How can I do it using client script or UI policy? Please help. @Gunjan Kiratkar @Mohith Devatte
The requirement is like they have created one flow for catalog item and provided Assignment rules for the catalog tasks we want to add those Assignment rules.How to add the assignment rules in the flow ?Please help me on the same.
Hi All,Have added a step to capture the hostname for JBOSS server. When ran discovery in logs it got updated fine but not setting the value on form. Please help me with this.
Hi All,I have a field on the incident record that I want to make mandatory on form submitting.I created a client script (onSubmit):function onSubmit(){g_form.setMandatory('field_name', true);}when I'm submitting it's turning to mandatory but after a ...
Hi All, Before submission of the catalog form through service portal i want to check the record is new in an onchange catalog client script , i used the function g_form.isNewRecord() but its not working as expected. Is there any other way to check if...
Can anyone please guide a way to create a report in Service-Now which would show SCTASK in the last 6 months having no KB article attached? Thanks!
Hi All, Requirement : I have created a new table called "GBS case" which is extending from Task Table. Post the creating of table, 4 ACLs are created by default. Three Categories of people use this table1. Requesters(Here - Person A should not be abl...
Hi All, The below script is working as expected but I need help to modify and remove the weekend from the calculation.The below advance script is on the calculated tab of field "Aging". The integer type field 'aging' is on scoped application. (funct...
Hi All, How can we exclude Weekends from Business duration Calculation? I'm getting 0 seconds as calculated Business Duration. Can someone please help me to correct the below code. Below is my code for reference. function setClosureFields() { curren...
Hi, How to Calculate business days duration between 2 date fields
