Hi Everyone, I am working on setting up virtual agent. And i have created a custom greetings topic in virtual agent. When i am testing the virtual agent in portal, and on clicking on chat, the avatar next to all past conversations showing as "1" and ...
Is it possible to view tasks (incident, ritm etc) where SLA's were not attached?
Hi all, I have group field(reference to group) when i select any group, that group members need to populate in list collector field(List collector reference to user ). i want to show that particular group members in list collector field remaining gro...
Hi All,I have below scenario and need help for this,i am creating a change and ctask through service catalog request. so brought a field called parent (Requested item backend name :parent.parent) on Ctask form and i need to make its variables readon...
Hello, I'm trying to add some additional information to our "Approval Request - Req/RITM" request, which utilizes the change.itil.approve.role.req email template, and I'm wondering where I can see a list of available fields that are being Dot walked ...
The below mentioned Screen shots are compose email of Incident Table, subject of this is combination of Incident number and short description, it setting automatically after clicking the compose email button. we need to set the subject based on our r...
Hi all,Basically when i create change from problem it will not visble on Change Request Related list under problem once it was createdPlease help me on this ThanksDeepika
Hi, Some one please help me how to get REST API - Asynchronous trigger in trigger section
Hi All, Is it good practice to use Packages.java.util.TimeZone.getTimeZone. If not, could you please let me know the alternatives we can use in ServiceNow scripts to convert timezone. Thank youUttam Sai S
How do I make sure that the start date can be before or after the end date. Also the End date can be before or after the start date on a form?
ATF step Submit Record Producer (SP) used to Submit the Record Producer and confirm submission to server is failing after upgraded to Rome. changed the time to 30S just as workaround on this step still step is failing. Any one seen this issue and fix...
Hi , My requirement is once order the laptop using Service catalog . Once Laptop has been received then one of the teams has to respond to the task . Then the Laptop details like serial no . model all will be added to Assets table and assigned to th...
I am using service portal to request adding business application record. After I request, it will send the record to approver and the record include variables in service catalog.I would like to change the background of these variables if the value in...
