We've got On-Call set up with Notify. We use Twilio for our SMS messaging. I'm noticing that with some users - not all of them, the part of the workflow that checks to see if there's an existing outbound SMS message for the incoming phone number se...
Hi ServiceNow Community Developers, Is there a way to prevent the File Attachment (ZZ_YY) attachment types from being copied over when copying attachments from one record to another using this method - GlideSysAttachment.copy('change_request', mySysI...
Hi Folks, as the subject says, specifically, when a RITM state is set to "pending", the requestor cannot comment or see comments. Based on testing in my PDI also, I've found that this is OOTB functionality, at least when using the Employee Center as ...
Hi all,I would like to set the assessment to display in the language the user is logged in, It is displayed by clicking on the Risk Assessment ui acction on Change form. I need german and english version. I did not find a related UI page. The data a...
Hello all:) I am right now preparing for the CIS ITSM. I found very often the question: Can an itil user close an incident or problem. The answer was always no, only the itil_admin can. But the description of the role in the system and the docs.ser...
Hi guys We recently modify one of our Catalog Items. We did it via update sets, moving the changes from DEV to TEST to PROD. However, I do not have the ADMIN Access to perform this move since I'm just a Junior Developer for our Team. We we're told by...
Hi All, Few Reports on the Dashboard are not loading(Widget cancelled - maximum execution time exceeded).Can someone please help me with the solution.
I have a On call calendar with two schedules like Oncall Support 0500-1000 and Oncall Support 1000-2400. I can able to view these in calendar view but when I open the 'On-Call Schedule' tab I can only see 'Oncall Support 0500-1000'I was facing this i...
Hi,I am creating assessments records on the assessment instance manually on submission of a catalog.The catalog will have an attachment with the list of applications values.I will be creating records on the assessment instance table for the list of a...
Hello All, I'm trying to populate a selectbox variable based on a single line text field. As we can see in the below image, I'm trying to autopopulate dropdown choice based on a single line text field value. As you can see in the below image, but bel...
Hi, I want to add a field which is configured under related list tab to list view of table. Is there any way to add related list field to the list view of a table. @Ankur Bawiskar @Harsh Vardhan @Prateek kumar I want to show this business elapsed t...
Friends , I have created 4 fields when its submitted and closed still user can edit those field .what is the approch to make it non editable once the form moved to close state ,please help me with it Thanks
Hello ServiceNow Community - I am looking for some ideas, specifically on what you have been doing with the New Hire Onboarding. We have a great New Hire request form for hiring managers to collect information and our IT fulfillers to complete the pr...
Hi Team, I need to run a transform map to create a record using the 'run script'. There are no field maps available but still, the empty record is getting created. these empty records are not created thru 'run script'. Any Suggestion?
Hi Folks, Is there a way to display all requests and incidents from a caller, in the related lists on a Incident or Request? Our technicians would like to be able to see all INC's and REQ's from the submitter, when working tickets. Thanks in advance...
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