EMAIL Notification Email New Incident for Caller and Assignment Groups INfo Incident as been created By (Caller Name) Incident (Number); Please find the below details Caller Name State Short description Description

[Nizam]

EMAIL Notification
Email New Incident
for Caller and Assignment Groups
INfo
Incident as been created By (Caller Name) Incident (Number);
Please find the below details
Caller Name
State
Short description
Description

[Voona Rohila]

Hi Nizam

We have notifications for incidents OOTB for caller and assignment groups

Notification names - Incident Opened and Unassigned, Incident opened for me

[Nizam]

i have a question in which I Wants to Hide Sub category, Configuration Item, Description fields in User2 Incident form but in User1 incident form these field will have to Display can anyone help me in this Task.

Please help me in solving this question.

[Musab Rasheed]

Hi Nizam,

Subject : Incident ${number} has been Opened

Message HTML :

Hi,

Incident ${number} has been Opened

Caller: ${caller_id}

Short description: ${short_description}

State: ${state}

Description: ${description}

Mark my answer as correct or hit like based on impact.

Regards

[Nizam]

Create EMAIL Notification

Email New Incident
for Caller and Assignment Groups

INfo
Incident as been created By (Caller Name) Incident (Number);

Please find the below details
Caller Name
State
Short description
Description