How to remove some "X" choice from the drop down for " abc " field in the user tab;e

shafi shaik
Kilo Contributor

i need to remove some drop down choices form the particular choice filed in the user table 

5 REPLIES 5

Mahesh23
Mega Sage

Hi,

Right click on Drop-down label > Configure Choices > then remove choices that you don't want to be show in user table.

 

Example 

 Add choices from selected to available 

 find_real_file.png

Please mark my response as correct or helpful if applicable

is this process captured in update sets ?

associated with that choice 

and after removing that choice , i need to delete the records which is previously associated with that choice 

how can in delete those records also ?

it is working .

but in records the removed choice options shows in blue colour 

i need to remove those records as well 

Maik Skoddow
Tera Patron
Tera Patron

Hi @shafi shaik 

can you please explain the underlying business requirement?

Removing choice list entries may have some negative impacts, as existing choices in your user table cannot be mapped any longer. In that case, choice values are printed in different color indicating that problem.

For this reason, it could be may an alternative to remove unwanted choice values only at the moment a user would choose one. See https://servicenowguru.com/scripting/client-scripts-scripting/removing-disabling-choice-list-options

And to answer your question:
I recommend reading (sub)pages at https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/field-administra...

Kind regards
Maik