email notification for change request state changes

[Mohanapriya1]

Hi,

When any change ticket state update happens then it should send notification to assignee and assignment group mail id.

So I am following the OOB "Change request state change notification" notification and given the script as below.

It is generating the notification for all the state changes but only for Authorize state change notification is not sent.

Please help on  this.

var cr = new ChangeRequest(current);
answer = (cr.changesToAssess() || cr.changesToAuthorize() || cr.changesToScheduled() || cr.changesToImplement() || cr.changesToReview() || cr.changesToClosed() || cr.changesToCanceled());

Thanks

[Ankur Bawiskar]

Hi,

As per the OOB script it won't trigger when it changes to Authorized

This is the OOB script in the condition field

var cr = new ChangeRequest(current);
answer = (cr.changesToScheduled() || cr.changesToImplement() || cr.changesToReview() || cr.changesToCanceled());

it seems you have added the functin changesToAuthorize() to it

Seems that is what is not allowing the answer variable to be true

Regards
Ankur

[Mohanapriya1]

Thanks for your assistance." simple notification where condition is states changes " is working now.