Hi Community,Using Helsinki - helsinki-03-16-2016__patch7-11-02-2016Following a recent audit I need to prevent any Requester being able to Approve their own Change Requests.I have read a couple of articles similar to my situation but they have been s...
We are in need the "Copy change" Ui action to be restricted only to normal and standard changes form. It means on the emergency type change form users should not be able to see the copy change ui action.How can we achieve this
I just got assigned with an urgent task of creating a report regarding service requests. Problem is that my skills considering report creating are close to non-existing and going through all the documentation for reporting and now learning courses w...
Hello, I am looking to auto-populate the fields caller, assigned to and assignment group on the change request form from incident when using the UI action. I did a lot of research and but still was unable to find the best solution. It seems li...
Hi Guys, How can add filtered list type in menu item? If I add a scripted or filtered type of menu item its shows a error " filtered/scripted is top level menu" is there any possible way to add the menu item in service portal?
I have created email field on service portal and user manually entering an email so which need to check whether the provided email id is exists in snow or not? if it is exists we need to clear the value. I have written client script and script inclu...
I am trying to impersonate a user in ATF test from Group member table, but its showing user did not found.Kindly let me know how to achieve this without scripting.Thanks
Hi All, When tried to create a RC I'm getting the error as below.This is a wrong configuration for Record ProducerInvalid insertAt least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approving...
Hello Everyone After the flow execution we got some errors in logs like Unparseable date error. The error like this : Unparseable date: "32.00": java.text.ParseException: Unparseable date: "32.00": java.base/java.text.DateFormat.parse(DateFormat.java...
When we are trying to create problem from incident, the attachments are not copying / getting duplicate vice versa. When: on Update Condition: Problem is not Empty function executeRule(current, previous /*null when async*/) { var gr = new GlideReco...
Requirement:In Service Portal, End users should be able to see how many levels of approval are still pending for the item to be fulfilled. Scenario: Suppose for a catalog item, there are total 3 levels of approval. Only after all the approval gets ap...
Hi team,I've a report that display all specific variables for one specific service catalog item, i can see all the columns because i've an ITIL role, so i see all the variables in my report.However, when i share this report inside a dashbord with an ...
Hi, 1. I have created New Search Sources in the service portal --> portals -> Service Portal. 2. In the related list under search sources I click on New 3. I filled the form (search page template field is auto-populated with code) 4. In the Data sour...
I need to create a related list where a field on one table contains the same value as a variable associated with a record on another table. Is this even possible? current.addQuery('first_name', parent.variables.first_name); Should I perhaps run a Gl...
Hi experts, I created a formatter to display the variable editor in my tasks extended table, and I already put it in the form.The record of this table is created via Flow Designer, by the "Create Record" action. What else do I need to do for the vari...
