Hi Everyone, I have one requirement where from customized app if user want to search for a knowledge article he/she clicks on the knowledge article field(Reference) which opens knowledge_list table in reference list view in that view if article is pu...
Hi! I'm having a hard time fixing this background script below. The script is working however, it creates new records in the vtb_task table. Am I missing something? Thank you in advance var current = new GlideRecord('vtb_card');current.query();while...
We have a requirement where users which belongs to our company wants to use ServiceNow just for populating their other applications documentations and wants to use ServiceNow as documentation platform, is it recommended to give them the article write...
Hi there, we have a need to add some more groups to our ServiceNow instance. Essentially what I'm looking for is the following: Current groups (A, B, C) should have full itil access to see Assets, Incidents, Request Items, etc. The new group (D) shou...
Hi, When using the service portal I'm getting some strange behaviour on the ticket fields widget on the 'ticket form' page which is used for 3 different tables, incident, change request and a bespoke table called 'requests' (bespoke table). This is o...
Hi Community,I have built the Dashboard and shared it with users having ITIL roles they all can see the report widget in the Dashboard because reports are already being shared with those users. However I have a request to share the dashboard with Lea...
HiI'm struggling to get a powershell script run on our midserver using the flow designer.I've created a very simple script containing "Get-Service" that is created via "MID Server Script Files".But when i want to run it via Flow designer - Actions i ...
Hi when a requested item is submitted the Action Ask for Approval I have added a stage Management Approval but not able to see approval list which can be viewed using workflow.workflow Flow
Hi team , I am trying to get the difference of 2 dates in days , I tried below script , but its not working : Catalog Client Scripts function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue == '') {return;}var answer;var ...
We are currently trying to assign catalog tasks based on user location. e.g. if a task is created it should be assigned to the local help desk of the user based on their location. Assigned to NY desk for user based out of NY. This should apply for ca...
Hi , I am seeing the auto close incidents in Schedule (sys_trigger). But when i see that same name in Scheduled job (sysauto_list) . I did not found that same name? Help me where could be hidden?
Hello All , I have a requirement where I need to write a schedule job which will fetch up all the records which are deactivated in the last 7 days , means active = false .
Hi SNOW community, Reaching out with the hope that someone might be able to point me in the right direction to change or wait for this message to appear on Requests in Service Catalog. When a user puts in a Request, they get a message on the Portal...
When I try to select service offering the assignment group is automatically populating wrt to that assignment group in my Incident form. What is the OOB logic behind it ? How to stop it ?
Where to check logs older than 1month
