reverting back states in problem ticket
is it possible to revert back to another states in a problem ticket? for example:if i am in a resolved or a closed state, can i go back to root cause analysis state.
Forum Posts
Resolved! can anyone please explain what are 'UI Message' in servicenow
I am not able to find exactly what means 'UI Message'. Kindly help to get the concept.
Resolved! Double dot walking is not working in catalog client script
I am stuck on one issue in catalog client script. I have one variable that referring table A, and in table A there is another reference filed that referring table B, so I want to Auto populate table B data in my other variable. I have wrote one catal...
please provide UI Policy use cases for practice purpose and also provide interview questions on ui policy?
please provide UI Policy use cases for practice purpose and also provide interview questions on ui policy?
Set up Read Only on user record fields that are synched from AD
I've tried read only - which won't allow AD to synchronize the user details I've tried an ACL to restrict access to the sys_user table to read only and yet it still allows users to edit the user record details in view user in the SOWorkspace. The is...
Resolved! How to set scheduled tasks in ServiceNow
I'm trying to set up a recurring scheduled task in ServiceNow, how do I do that?
Resolved! I want to insert a new record to a table , with the value interchanged between two reference field .
I want to insert a new record to a table , with the value interchanged between two reference field Eg : Screenshot (A) In my related incident table ( embedded list in Incident form where I am adding existing incident ), once a record is inserted wi...
Resolved! Getting Change Management Set Up, Assess and Approvers
I'm getting started setting up Change Management and have a couple of questions (assuming a normal type change).Am I correct that the assess stage is where the business and technical sides complete their work and documentation and that the approval i...
Flow Designer to send notifications on incidents not updated 30 days
I'm trying to use Flow Designer to send email notifications when an incident has not been updated in over 30 days. I have the flow working but it's only returning the first record and I need to return and send notification on all records that meet t...
API Cart Submission setting opened by to the same user on every submission.
External form passes json payload to a scripted rest api based around the OOB submitOrder(). This process works as expected. Values for requested_for and opened_by are being assigned to the REQ.I have had no issues with the code being used to gener...
Resolved! Create incident using script using Record Producer
Hi community members, I want to create an incident with script I was able to achieve it but I want to pick a record producer and create incident using script. is it possible to create an incident by pulling a record producer into script and create an...
how to create a interactive filter for List collector field ?
Can someone please let me know how to create a interactive filter for list collector. the list collector fields are grayed out. unable to select.
Need script to create alert when changing assignment group
Having some issues creating a script that creates a pop-up when the assignment group changes from "Helpdesk" to "Messaging". Currently, I can get the alert to appear whenever a ticket is opened (regardless of the current assignment group, or what it'...
Resolved! How to translate the section label for a custom view?
Hello, Yesterday, I translated my custom application to Russian language.I actually translated the Menu modules of it along with the Labels of the respective fields in the required forms, including the Section Headers.Yet, I was not able to transla...
Resolved! Error msg : The following fields contain errors
Hi Guys, I have created one "checkbox" varaible on record producer. Let's say xyz. Also mandatory. And mapped this to a field in backend which is of true/false type. No issue when user genrally fills all the fields and submit. But if the user didn't ...
