Hi all, I have had the following situation. We utilise contact records for some users so that the service desk can log tickets on their behalf. However they should not have access to the portal or Service Catalog (these are minimal and should go thro...
We currently have ITSM and leverage it for incident management. We have a need to have the same resources who are solving incidents apply time to a task (what we call a project). The requirement is as follows: Customer A has a bank of hours for incid...
In Incident Table there is field add two numbers should populate in 3rd field , but the problem is the number should be in eg : 0001 + 0002 = 0003 Answer should be in this format 0003 please help me I have written this code in Business rules : ...
I am on Kingston. I started out with the intention of using a script include to filter for a array of ticket sys_id's. However, I'm testing out using a very simple script (literally just returning a single string which is an existing sys_id, at this ...
I need help with below query: Is there any documentation available on how to enable subscription feature on a knowledge article in service now mobile app?
Hi Whenever the user raising a Planned change request the planned start date and end date fields are mandatory and selecting this values, but after some time the values are getting cleared for example when i click on the ui action like risk assessmen...
Hello All, We have an assignment group as ECAB and the group members are 2 persons - a) Test user b) demo user Steps followed : Create New emergency changeSet State as Authorize and select assignment group as ECABSave the change formApproval goes to ...
HI Team, I am using the below script in Flow designer and it works fine .Could you please let me know if it is best practice to use sys_id of a record directly in flow designer script.If not please let me know the alternatives we can use. Thank you...
I have a requirement to set a Date/Time field in a catalog item based on the Create Date of an associated record. 1. User chooses an Incident in a reference field. 2. On change script runs that populates the Date/Time field "Incident Created" with ...
Hi, I need to set the value of a reference field that is part of a variable set using a business rule. I know that the syntax for a non reference field would look something like current.variables.(variable set name).(field name) = x How would I incor...
hi, show workflow link is not visible in related links for some requested items. I have checked the UI actions to show workflow but everything seems to be ok. But i don't know what changes should i make. below are some ss of RITM and its UI actions....
Hi ServiceNow superstars, This is embarrassing but I can't get this to work... The requirement is to display Manager next to Assignment group as users search for assignment group in Incident record in Assignment group field. Something like this: I'...
Hi SNow community,Need your help, im having a hard time. Is there a way to create an interactive filter that shows as checkbox options (incident and request) and depending on the selection the reports are updated.Thanks in forwards
How to hide choice field on incident form? for example: If I have added phone as an choice on incident form and I don't want the users to view that phone choice what to do?
Hi, How can I get a business rule message sim to show to all logged in users in the service desk group. It shows ok for myself as I created the incident, but i would like it to show to all the service desk users that are currently logged in no matter...
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