Email Notification for Unassigned Incidents

Will34
Kilo Contributor

Is there a way to set up an email notification that goes out to an entire assignment group if they have more than 10 unassigned tickets in their group queue. 

5 REPLIES 5

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Excuse the tongue-in-cheek.  This is just a disastrous mechanic.  More than half of ServiceNow users are junk-mailing their ServiceNow notifications anyway.

After you write this scheduled job, you need to register an devent called "beAnnoying" in the event registry.

Then you need to create a Notification that fires on that event, and sends to the group in question.