Email Notification for Unassigned Incidents
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-10-2020 11:33 AM
Is there a way to set up an email notification that goes out to an entire assignment group if they have more than 10 unassigned tickets in their group queue.
5 REPLIES 5
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-24-2020 12:50 AM
Excuse the tongue-in-cheek. This is just a disastrous mechanic. More than half of ServiceNow users are junk-mailing their ServiceNow notifications anyway.
After you write this scheduled job, you need to register an devent called "beAnnoying" in the event registry.
Then you need to create a Notification that fires on that event, and sends to the group in question.