I need to create a new list view for my list. The whole right click and then select list layout does not show up. Help
I need to create a new list view for my list. The whole right-click and then select list layout does not show up. Help
Forum Posts
Resolved! How to link IMS record with an existing Incident/Service Request?
1. Is there a way to link an IMS record with an existing Incident/Service Request. Both IMS and ticket status is Active.Scenario: User visit Tech Lounge, an IMS created. Tech agent then found that user had an existing Incident ticket opened prior to ...
All variables are visible in RITM
I have a select box field with multiple choices and based on that fields will be shown/hidden. After RITM is submitted, in the variables tab, all fields are visible including mandatory. I've checked the UI policies which looks good. Even I tried to h...
Resolved! How to set Category and sub category automatically for record producers without hardcoding or creating templates
Hi All, We are creating a lot of record producers more than 300(for creating incidents) without including the category and sub category options. We don't want to let user to select category and sub category. Instead give search ability to return a si...
Resolved! How remove selected values from a list collector
Hi,I have a requirement to remove list collector selected values if we selection is more than 3 values.I should be able to enter the 4th value the list collector should not accept the 4th value when the user enters beyond 3 values. It should remove t...
Image in service portal is not appearing properly
Hi All, I have a requirement to keep the image in top and place the widgets below. so i have added a container and added image in it. But it is appearing as single line. How to define the width or height to the image.In order to know the class , insp...
Resolved! Email Notification Issue
I have some users that are not getting any email notifications i.e. open incident, approvals, etc... When I go into one of the notifications and click "preview notification," their name is crossed out in red and it states: "excluded recipients becaus...
Resolved! Workflow stuck - Catalog task completed however RITM is still in Fulfillment stage
Hi,We have one RITM in Fulfillment stage however the corresponding Catalog task is Closed and Completed. As per the workflow it should automatically close the RITM and REQ once the Catalog task is closed.This happened to one old request and for the c...
Remove Pencil And cross icons from MRVS
Hi All,We have a requirement to populate affected users asset details in MRVS. And we don't want to give them option to delete or edit asset details. I was able to hide Add and Remove all Buttons but unable to hide Pencil and Cross icons.I already re...
Display Help text under checkbox and set it as not always expanded.
Hi, I am having a requirement to add a help text under a checkbox field in service catalog. The help text option is not coming up for this field. So, I tried doing the same with showfieldmsg but it is coming up as always expanded. How we can fix this...
レコードの自動採番について
■テーブルA taskテーブルを継承し、プリフィックス（PREFIXA）を設定 既にPREFIXA001のレコードが存在 ■テーブルB taskテーブルを継承し、プリフィックスは未設定（TASK）※taskテーブルのデフォルト 上記の状態で、テーブルBの新規レコードを作成した際に、テーブルAのレコードに対して連番（PREFIXA002）を取得して、テーブルBのレコード番号として自動採番することは可能でしょうか。可能である場合、その取得方法（スクリプト）を教えていただけますでしょうか。
Resolved! Remove next line from string
Hi All, I want to remove everything after new line from custom field. I am using This field transform script. answer = (function transformEntry(source) {var GR = source.u_description.toString();var index = GR.indexOf("Fault Offset:");var event = GR...
Resolved! Sending survey link in notifications: need help
I want to include survey link in the incident closure notification. I built a survey and enabled public access so that i can include the survey url in the incident closure email to take surveys. This is the URL i need to include in the email: Click h...
Resolved! Knowledge article link is not redirecting to SSO login
We have SSO set up on our instance. When clicking a link to a KB article, we get the "You do not have sufficient privileges to access this knowledge item" page if not already logged in to ServiceNow. It does not redirect to the SSO sign in page. W...
Add Additional Assignee to Incident Form
I have a user story that I am working on for a client with the following specifications. I know that the additional assignee field can be configured to the form using list layout (1), but could use some guidance for (2-5). Any tips/advice is apprecia...