In incident form if i change a caller field his information i.e department, mail, manager, phone number should be auto populate in description field. I need to store values/push values in string and them have to get same array to CS and then set des...
I just want to pass assigned to information from server side to client script so that when i change incident assigned to value description should take the value as shown in below pictures but its showing undefined. what went wrong? where modificatio...
Hi, We have a String field in our staging and target table which has to copy the value from the sheet. when we are loading the data(transform map) it is changing the value which is being sent Example: if the value is like this ë°•ëª…ì„ it is converting it...
Hi,I need to close the problem ticket if its in resolved state for last 14 days. Can someone please guide me to achieve this.Thanks,Priyanka
Team , while creating SLA schedule i am getting below error , How do i fix this ? Thanks in advance.
Hello, we have an onboarding request catalog item with some variables, such as manager's name. After the onboarding request is filled out by HR, we want to send a technology request order guide to the manager to fill out. We'd like this all to happen...
Hi i am unable to create a new UX Form Action Layout Items because the New button is missing. https://instance.service-now.com/sys_ux_form_action_layout.do?sys_id=e28e161b534130108b91ddeeff7b1229&sysparm_record_target=sys_ux_form_action_layout&syspar...
Hi, I would like to know how I can send reminder emails to the the person in every 6 months if the status of the CI is not being changed. Let me explain it as below:There is a read-only field called 'Compliance Status' in a CI form and there are 2 ch...
Hi Experts,We have a field called "Caller" and "Incidents opened by Caller" fields on call record. Caller is referencig to user table and Incidents opened by Caller is referencing to Incident table. Requirement is to display all the incidents of th...
HiNot sure if this is the correct forum, but I trying (and failing) to get our managed service providers to add a Role to a user so that he has the request cat function. Our provider is stating that you cannot add a role only to a group and that if...
In my organization, we build a functionality to pass json_input to flow which will update the RITM Field.So we pass like this:{ "sys_db_object": "sc_req_item", "assignment_group": "2830c02fdbd64150574073e3f39619b1", "u_service_instance": "curre...
Hi All,Single Line Text type of variable on catalog is allowing to enter more than 256 Characters. User can submit request by entering more than 256 chars in a variable. Is it a normal behavior.As Single Line Text is having at most of 255 Char, more ...
Hi Expert, I have created one custom report which I have moved in different environment. Now, the problem is report is available on "sys_report" table but it is not visible under view run >> All report list. Even though I have tried publish tab off ...
Hi SNC,Greetings. How to find record name and table name with sys_id of any instance table's record?(i.e.,)1. I have a sys_id of client script or b.rule or any system related = Yes i can find that in sys_metadata table. Let's take this scenario :2. I...
Hello, I am looking to extract cmdb data from another application using the REST api call. I want to export data based on a date range, but by not hard coding the dates. I tried by using the sysparm_query=sys_created_onONYESTERDAY+10, but it still ex...
