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Resolved! calling events details in notification email script

Hi All, Below 2 blocks will be executed in a scheduled job and trigger the events, now in both blocks we have a set of different conditions and calling the events and both the block's event name is the same as below. now after this, we have a notific...

jobin1 by Tera Expert
  • 1071 Views
  • 5 replies
  • 1 helpfuls

gs.addInfoMessage() not display onBefore BusinessRule

Hi Everyone, I have a requirement to stop create/delete without customize OOB ACL's. I went with approach of Business rule to abort action of create/delete on one of custom role base. This is for sys_template table. We are stopping custom role to abo...

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SNOW44 by Mega Guru
  • 530 Views
  • 5 replies
  • 0 helpfuls

unable to update short description(readonly field) in catalog task

Hello everyone,I am facing an issue that is based on catalog task variable (yes/no type) we need to update catalog task short description which is a read only field.Note: using catalog task activity in workflow we able to get short description's upda...

sayan3 by Tera Contributor
  • 641 Views
  • 2 replies
  • 0 helpfuls

g:ui_reference in UI Macros

Hi.,I am trying to build a UI Macros on CMDB CI. Which will show Location Hierarchy for the same CI record. I am unable to access zone,zoneName,floor,floorName,room,roomName,building and buildingName in HTML part of the code.Ex : <td><g:ui_reference ...

Resolved! Survey overview & scorecard report access for survey_reader

We would like the survey_reader to have access to the overview & scorecard reports.  They have access to the pages, but the reports all display "Access to this content denied based on report_view ACLs." I tried adding ACLs as shown here, but still ha...

Mary S by Mega Sage
  • 1034 Views
  • 3 replies
  • 1 helpfuls

Mapping Two Target field in Transform Map

Hi Team,I am stuck in a requirement where I need to transform data from source table into target table.Requirement is: I am getting two types of records in source table field called as req_ref_id:Types of Records:1. One record start with ABC000001123...

Resolved! ServiceNow platform best practises

Hi all,Can you all please tell me the servicenow platform best practices (not server or client side) Thanks

MH3 by Tera Contributor
  • 967 Views
  • 6 replies
  • 2 helpfuls