Email notification not being triggered by event that is processed

[Joaquin Campos]

Dear community,

I'm having some issues with an email notification not being sent.

This notification should be sent when an event is triggered and the event itself is triggered by a business rule through gs.eventQueue().

I've debugged the business rule and the correct gs.eventQueue() is called and I've checked the event log and the event appears as processed and I've made sure that the notification is configured to be triggered by that particular event:

Any other thing that I should check? Any other ideas about why this doesn't work?

This used to work fine around a week ago.

Thank you in advance:

Joaquín

[harishdasari]

Hi Joaquin,

Email notification is not sending to all of the users or only for a particular user ?

If notification is not sending to only one user then check whether his profile is active or not, if active then check if his email id is correct or not.

Check if the email is  skipped or failed or in outbox.

Thank you.

Mark the answer as Helpful/Correct based on the impact of the answer.

[Joaquin Campos]

Hi Harishdasari,

Thanks for your hints, actually we had several users configured a no one was receiving the notification so I configured my user (which is receiving other notifications) but it's not working either in this case.

Actually the notification doesn't appear in any of the folder under Outbound mail.

Hope I can find out why this stopped working.

Regards:

Joaquín

[harishdasari]

Hi Joaquin,

to troubleshoot this issue better, Navigate to system logs --> emails and findout your notification and at the bottom you can find the Email Logs, check what is the Type it is showing.. if the email is sent it will showed as "SENT", below are my screenshots.

Please share your screenshots of the events, notifications,  and also business rule screenshots with us.. to help you better.

Thank you.

[Joaquin Campos]

Thanks Harishdasari,

Those emails don't appear in the mail log because those are not sent.

Anyway I played a little with the users configured in the mail notification and in some cases it worked although in some others even if the mails appear as sent in the mailbox they haven't been received by the recipients. This is something really weird but in any case your comments were very helpful.

Thanks!

Joaquín