How to increase auto logout time duration?IT support teams (service desk, incident management team) have to monitor ServiceNow continuouly. For that they need to acess ServiceNow. My query is the current auto logout duration is very less and it leads...
Hi Team,I have a requirement where i have to pre fill the MRVS which has single column based on certain check box and variable inside MRVS is the reference field. How can i acheive this using on submit client script. Refer the below img.Based on thos...
I am testing the use of Change Models in my PDI. I created a Expedited Change model which simply skips the Assess state (New >> Authorize). The out of box models for Normal and Emergency show the approvers for their associated states (Assess and Au...
Hi All, I have a requirement, to make a string length equal to 7 by adding leading zero's to it. For suppose if I get 10 --> 0000010, 100 --> 0000100 , 1000 --> 0001000 I have tried the below code in background script and I am getting result as undef...
Hi. This is regarding Outlook Actionable Messaging for approvals. 1. Installed sn_ms_oam 2. Modified sc_req_item notification message - ${mail_script:include_approval_actionable} Is there anything else I am missing here. I previewed the notification ...
Hello, I have duplicates in cmn_location table and having data in all the duplicate records. I want to merge those records into one record. Can someone help me with the script.
How to get catalog item variables by joining sc_req_item and sysapproval_approver tables to get requested items that are approved by users from a particular team and raised by using a particular item. I need record fields with that particular item fi...
Hi All, I have a requirement to Make Fields read-only on list view Short Description, Description, Priority, Assignment Group, and Assigned To when the conditions are met roles="major incident manager role" and major incident state ="acceptedcan any...
I have a case where the user and fulfiller kept an email dialog going through an incident after that incident was closed. When the incident was closed, the appropriate survey invitation was sent. After that, every time either party sent an email to...
Hi,I need to make configuration item mandatory in "affected ci" in change request table if outage is added to change form of current record. Please can anyone help me with some suggestions.Thanks in Advance! Shalani R
Hello All,Hope everyone is doing good , Needed a help in creating a inbound email action to create a incident when an email is sent to "axy@ttr.com". How can we achieve this?WHEN they send an email to axy@ttr.comTHEN an Incident will be created with ...
Hi All, I was getting manager values into array format from catalog variables For Ex: a9fd3acf1b832010165320ebbc4bcb26,a9fd3acf1b832010165320ebbc4bcb26,c9c841250f6c8240059d7d4ce1050e63,dd9e60060f67b500059d7d4ce1050e93,c9c841250f6c8240059d7d4ce1050e63...
Hi All, I want to update user record and make first name & last name empty. uploading excel and taking field as blank.While creating transform map selected Copy empty field as true but getting NULL value instead of empty value in user record.Any idea...
Hi ,How can i call a function in UI Action defined on Script include without making the script include client callable? I have a script Include which defines one function . And I need to call this function in UI Action.But the requirment isthe Scrip...
Need to integrate SAP GRC (Access Control) with ServiceNow SR Module. Could somebody help in how to proceed with same or have some documentation on same?
