Email Notification not receiving in Incident Activities

[Nitesh Kumar4]

Hi all, When I am sending email to caller from more option (Email), Email not arriving in Incident Activities. It shows send-ready in emails logs, I have to forcefully change the type to received then it arrived In Incident activities. Why these Email notifications automatically arriving in activities. 

[Dr Atul G- LNG]

HI @Nitesh Kumar4 

in PDI email did not work and i.e reason it will not show in incident activity logs as well, you need to enable the email for same .

[Nitesh Kumar4]

issue still exists after enabling the Outbound and Inbound email configuration. 

[Pratiksha Kalam]

Hello ,
If you want to remove the email activity log from incident then you can personalize or change your active log list.

remove highlighted option.

If my answer is helpful mark it as correct and helpful .
Br,

Pratiksha.k