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10-28-2022 09:28 AM
Hi,
I am tasked with creating an email notification that will be sent out to an end user once their Request Item has been completed and I have not been successful. I have created a notification that will send once the Task in the workflow is complete but the email contains hyperlinks and the workflow notification only displays text. I then created an email notification that will send out once the request item has been closed, this method will show the HTML but I have had no luck in sending it to the "requested for" user. I'm sure I'm overlooking something here but can't seem to find the answers.
Solved! Go to Solution.

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10-28-2022 09:59 AM
Hi James,
Did you try selecting the field 'requested for' in your notification.
and trigger condition to be when triggered.
***Mark Correct or Helpful if it helps.***
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10-28-2022 10:18 AM - edited 10-28-2022 10:18 AM
Hi @James Turney ,
In order to send email to Requested for you will have to do a dot walk, as requested for field belongs to request table. You need to do dot walk as shown in below screen shot :
I Hope this helps.
Please mark this helpful if this helps and Accept the solution if this solves your issue.
Regards,
Kamlesh

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10-28-2022 09:59 AM
Hi James,
Did you try selecting the field 'requested for' in your notification.
and trigger condition to be when triggered.
***Mark Correct or Helpful if it helps.***
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10-28-2022 10:18 AM - edited 10-28-2022 10:18 AM
Hi @James Turney ,
In order to send email to Requested for you will have to do a dot walk, as requested for field belongs to request table. You need to do dot walk as shown in below screen shot :
I Hope this helps.
Please mark this helpful if this helps and Accept the solution if this solves your issue.
Regards,
Kamlesh
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10-28-2022 10:42 AM - edited 10-28-2022 10:43 AM
Is this a workflow notification or is this an event that is triggered by the workflow to send a notification? If it is an event, ensure the following is done:
First, let's make sure your variable value is actually requested_for
Next...
Place the event where you need it to be within the workflow, but before END
Drag and drop it to the workflow just before "END"
- Name the event action for the workflow
- Choose the event you created in the event registry
If you have not created an event, then click the icon and click NEW
Event name: event.name.event
Table: sc_req_item
Fired by: Whatever you want - Ex. Workflow <workflowname>
Description: Whatever description you want.
Now navigate to the notification you created
- When to send tab: Send when = Event is fired
- Event name: Choose the event you just created from this list
Who will receive tab
dot walk the Users/Groups in fields
Request>Requested for
OR
Choose to send to event creator.
Hope that helps! 😊
I hope this helps!
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10-28-2022 10:47 AM
Thank you everyone! Using Request.Requested for worked perfect. I knew it was going to be something simple I was missing. Appreciate the quick help!