Email Notification Sent to "Requested For" Variable

James Turney
Tera Contributor

Hi,

 

 I am tasked with creating an email notification that will be sent out to an end user once their Request Item has been completed and I have not been successful. I have created a notification that will send once the Task in the workflow is complete but the email contains hyperlinks and the workflow notification only displays text. I then created an email notification that will send out once the request item has been closed, this method will show the HTML but I have had no luck in sending it to the "requested for" user. I'm sure I'm overlooking something here but can't seem to find the answers. 

2 ACCEPTED SOLUTIONS

Yousaf
Giga Sage

Hi James,
Did you try selecting the field 'requested for' in your notification.
and trigger condition to be when triggered. 


***Mark Correct or Helpful if it helps.***

View solution in original post

kamlesh kjmar
Mega Sage
Mega Sage

Hi @James Turney ,

 

In order to send email to Requested for you will have to do a dot walk, as requested for field belongs to request table. You need to do dot walk as shown in below screen shot :

 

kamleshkjmar_0-1666977481004.png

I Hope this helps.

 

Please mark this helpful if this helps and Accept the solution if this solves your issue.

 

Regards,

Kamlesh

 

 

View solution in original post

4 REPLIES 4

Yousaf
Giga Sage

Hi James,
Did you try selecting the field 'requested for' in your notification.
and trigger condition to be when triggered. 


***Mark Correct or Helpful if it helps.***

kamlesh kjmar
Mega Sage
Mega Sage

Hi @James Turney ,

 

In order to send email to Requested for you will have to do a dot walk, as requested for field belongs to request table. You need to do dot walk as shown in below screen shot :

 

kamleshkjmar_0-1666977481004.png

I Hope this helps.

 

Please mark this helpful if this helps and Accept the solution if this solves your issue.

 

Regards,

Kamlesh

 

 

Jimmy45
Giga Guru

Is this a workflow notification or is this an event that is triggered by the workflow to send a notification?  If it is an event, ensure the following is done:

 

First, let's make sure your variable value is actually requested_for

 

Next...

 

Place the event where you need it to be within the workflow, but before END

Jimmy45_1-1666978426787.png

Drag and drop it to the workflow just before "END"

Jimmy45_2-1666978488149.png

  1. Name the event action for the workflow
  2. Choose the event you created in the event registry

If you have not created an event, then click the  Jimmy45_3-1666978552354.png icon and click NEW

Event name: event.name.event

Table: sc_req_item

Fired by: Whatever you want - Ex. Workflow <workflowname>

Description: Whatever description you want.

 

 

Now navigate to the notification you created

Jimmy45_0-1666978241866.png

  1. When to send tab:  Send when = Event is fired
  2. Event name: Choose the event you just created from this list

Who will receive tab

dot walk the Users/Groups in fields

Request>Requested for

 

OR

 

Choose to send to event creator.

 

 

Hope that helps! 😊

I hope this helps!

James Turney
Tera Contributor

Thank you everyone! Using Request.Requested for worked perfect. I knew it was going to be something simple I was missing. Appreciate the quick help!