Email Notifications are not sent to users email id

[Chanpreet Singh]

Hi,

I am trying to sent an email when an event is trigerred and it is working fine but user is not able to receieve any of them.

So I checked in emails section and it was in the sent-ready mode not in sent.

Then I checked my Email properties module and Email sending enabled field is also set to true.

Can anyone explain me then why the emails are not sent to users?

[Community Alums]

@Chanpreet Singh  --

Please refer below links : 

https://www.servicenow.com/community/now-platform-forum/email-notification-not-sent/m-p/1225057/page...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129#:~:text=Go%20to%20the....

Thanks!

[shyamkumar VK]

@Chanpreet Singh ,

If your sending this from lower instance that is non prod instance , you need to include email ID of the user in email properties non prod testing column with comma separated

can you please try this ?

Please mark this as helpful and correct if this worked for you!!

Regards,

Shyam

[Peter Bodelier]

Please check that the user is active, not locked out, and has notifications enabled.

These are mostly the things blocking on a non prod instance.

If these are not the case, please review this article:
Troubleshooting Outbound Email - Support and Troubleshooting (servicenow.com)

[Sandeep Rajput]

@Chanpreet Singh Did you check if the email account is configured on your instance. It is needed for sending and receiving emails.