email processing - body_text does not contain all text from body_html
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‎02-24-2022 12:49 AM
I'm investigating a few occurrences where only the footer of the html email ends up in 'body_text' and hence description. The body_html has all the text including the markup oc, but block that contains the real info in the email is ignored.
Fwik this parsing is done earlier in the ServiceNow pipeline before it hits the inbound action, and the correct action is triggered. Also I know that there are options to have the footers being ignored, but this is sort of the reverse problem.
What options do we have to tweak this internal parsing and are there known html constructs that could cause this?
Thanx in advance.
Fwik this parsing is done earlier in the ServiceNow pipeline before it hits the inbound action, and the correct action is triggered. Also I know that there are options to have the footers being ignored, but this is sort of the reverse problem.
What options do we have to tweak this internal parsing and are there known html constructs that could cause this?
Thanx in advance.
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‎02-24-2022 02:32 AM
Hi Brian,
Can you please Review Message Body Size limit
Message body size limit properties | ServiceNow Docs
Warm Regards,
Vishal Savajiani
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‎02-24-2022 05:49 AM
Hi
Thank you for your reply. The html body is intact/complete and it's size is app. 10 KB, so I'll rule that out as the cause here.
