Trying to figure out how to auto close an incident after 3 business days of being in resolved state. I tried following link (How to close ticket after 3 business days )however, end date here has the correct date but not correct time. Any one has ...
How to remove ootb priority and impact and urgency and also below thing in red
I would like a consumable item be consumed and assigned automatically to the user when the hardware request (RITM) has been fulfilled and closed. Also I would like to reference that RITM record to that consumed record. Is there something built in OOB...
Hi All, I have read that we can import https files data into Servicenow from Data source. However, when I try to Load either https/http, I keep on getting Null records. Am I missing something here? Could someone please point me in right direction. Wh...
Hello Everyone!!! I need your guidance with one of the requirement. I've created an inbound action to create Incident for the Server Down notifications received from WhatsUp Gold tool. Is there any way I can update the existing incident when a partic...
We have a Catalog Item that allows a user to download file from the sys_attachment table, complete, and attach back prior to submitting. The spreadsheet can be downloaded and *seemingly* attached to the record prior to submitting. Immediately after...
Good Day All, I saw few articles/questions here in Community about how to apply User Criteria in an Order Guide. I didn't see any answer. I am going to try again, and hoping someone has figured out a solution. Can I apply user criteria in an order g...
Hi Friends, Can somebody please share your experience on below- I have a new field in cmdb_ci table. Now i need to place this new field on all the FORMS of different classes in relation to cmdb_ci e.g. Business Applications, Servers, Network etc....
Hello ServiceNow Community, I'm trying to grant access for our Asset Manager to the CI Class Manager module under Configuration. I added the role needed to the "CI Class Manager" module and they can now see the option on the left nav menu, bu...
How to display all Change records in Change Calendar? Currently, it is just displaying 1 Change Record. Any help is appreciated.
HI All, need to make priority high of any incident created by a set of people/group. But Data lookup is taking precedence in assigning the priority over business rule. Any idea how this can be implemented using business rule or any other method to do...
Hi All, I googled a lot to find out the solution for import FTP files through Mid sever into Snow but couldn't succeeded. I wonder, is this feasible from Snow? From Data Source, I tried to create one data source for FTP file. It never asked me for th...
Hi, I have the below script include, my start date field is date/time field. With the below script, start date field output is being displayed as: MM - DD TIME - Year For example: 08-05 00:00:00- 2018 i need the output as: 08-05-2018 00:00:00 var sc_...
We have a requirement to set the due date for certain items requested in our service catalog based on a user input field or 5 days from the opened date, whichever is greater. For this, I am trying to set the due date using a Relative Duration script ...
Hello all, Would anybody here possibly know a trick how to query a sys_id from assigned_to field when using GlideAggregate? (function executeRule(current, previous /*null when async*/) { //assigned to mi vrati sys_idvar ga = new GlideAggregate('in...
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