incident workflow studio does not take description from inbound email

[Gedis]

Hi All, Please help to understand why I am unable to get description on incident from inbound email.

Not sure what is happening but if I select Description - Trigger - inbound email -email record - Body text

it's creates incident but with empty description.

If I select just Body then it creates incident with description that includes html code.

Flow engine log entries:

Encountered error executing instruction: OpInstruction{id=1, opClass=com.snc.process_flow.operation.script.InlineScriptOperation, io=Io{input={required_run_time=RefOrValue{value=vanilla, isRef=false}, script=RefOrValue{value=(function (inputs, outputs) {outputs.__result = (function (inputs) { var bodyText = email.body_text;
})(inputs);})(inputs, outputs);, isRef=false}}, output={__result=c1i.values.description}, defaultOutput={}}}
com.snc.process_flow.exception.OpException: Error: "email" is not defined.,Detail: "email" is not defined.
at com.snc.process_flow.operation.script.ScriptOperationBase.handleScriptResult(ScriptOperationBase.java:64)
at com.snc.process_flow.operation.script.ScriptOperationBase.runScript(ScriptOperationBase.java:52)
at com.snc.process_flow.operation.script.ScriptOperation.run(ScriptOperation.java:75)
at com.snc.process_flow.engine.Operation.run2(Operation.java:90)
at com.snc.process_flow.v2.exec.OpRunner.runOperation(OpRunner.java:75)
at com.snc.process_flow.v2.exec.OpRunner.runOperation(OpRunner.java:69)
at com.snc.process_flow.v2.exec.OpInstructionExecutor.runOperation(OpInstructionExecutor.java:60)
at com.snc.process_flow.v2.exec.OpInstructionExecutor.execute(OpInstructionExecutor.java:27)
at com.snc.process_flow.v2.exec.OpInstructionExecutor.execute(OpInstructionExecutor.java:16)
at com.snc.process_flow.v2.exec.EngineV2.executeInstructions(EngineV2.java:182)
at com.snc.process_flow.v2.exec.EngineV2.run(EngineV2.java:106)
at com.snc.process_flow.v2.exec.EngineRunner.lambda$run$0(EngineRunner.java:28)
at com.snc.process_flow.v2.exec.enviroment.execution.ExecutionScopeRunner.run(ExecutionScopeRunner.java:37)
at com.snc.process_flow.v2.exec.EngineRunner.run(EngineRunner.java:28)
at com.snc.process_flow.engine.EngineV2Adapter.runWithExecutionResult(EngineV2Adapter.java:180)
at com.snc.process_flow.engine.EngineV2Adapter.resumeWithExecutionResult(EngineV2Adapter.java:418)
at com.snc.process_flow.engine.ProcessAutomation.runWithExecutionResult(ProcessAutomation.java:107)
at com.snc.process_flow.engine.ProcessAutomation.run(ProcessAutomation.java:70)
at com.snc.process_flow.engine.GlideProcessAutomation.runSync(GlideProcessAutomation.java:243)
at com.snc.process_flow.engine.GlideProcessAutomation.runWithDomain(GlideProcessAutomation.java:400)
at com.snc.process_flow.engine.GlideProcessAutomation.lambda$runAsUserSync$1(GlideProcessAutomation.java:365)
at com.snc.process_flow.engine.PFSessionClone.run(PFSessionClone.java:71)
at com.snc.process_flow.engine.GlidePFSession.runPlanAsUserSession(GlidePFSession.java:42)
at com.snc.process_flow.engine.GlideProcessAutomation.runAsUserSync(GlideProcessAutomation.java:363)
at com.snc.process_flow.engine.GlideProcessAutomation.messageFlow(GlideProcessAutomation.java:462)
at com.snc.process_flow.engine.GlideProcessAutomation._start(GlideProcessAutomation.java:745)
at com.snc.process_flow.engine.GlideProcessAutomation$StartBuilder.start(GlideProcessAutomation.java:1824)
at com.glide.flow_trigger.engine.TriggerRunner.startFlow(TriggerRunner.java:119)
at com.glide.flow_trigger.engine.TriggerRunner.run(TriggerRunner.java:88)
at com.glide.flow_trigger.trigger.EmailTriggerRunner.run(EmailTriggerRunner.java:115)
at com.glide.notification.inbound.InboundEmailActionHandler.executeTrigger(InboundEmailActionHandler.java:281)
at com.glide.notification.inbound.InboundEmailActionHandler.executeTriggers(InboundEmailActionHandler.java:259)
at com.glide.notification.inbound.InboundEmailActionHandler.process(InboundEmailActionHandler.java:138)
at com.glide.policy.EventProcessor.lambda$process$2(EventProcessor.java:323)
at com.glide.policy.EventProcessor.process(EventProcessor.java:329)
at com.glide.policy.EventProcessor.processEventDuringNormalOperation(EventProcessor.java:300)
at com.glide.policy.EventProcessor.processEvent(EventProcessor.java:237)
at com.glide.policy.EventProcessor.process(EventProcessor.java:195)
at com.glide.processing.framework.job.SysEventProcessingFrameworkJob.process(SysEventProcessingFrameworkJob.java:96)
at com.glide.processing.framework.job.SysEventProcessingFrameworkJob.process(SysEventProcessingFrameworkJob.java:54)
at com.glide.processing.framework.job.ProcessingFrameworkJob.processEntities(ProcessingFrameworkJob.java:124)
at com.glide.processing.framework.job.ProcessingFrameworkJob.execute(ProcessingFrameworkJob.java:92)
at com.glide.processing.framework.job.SysEventProcessingFrameworkJob.execute(SysEventProcessingFrameworkJob.java:54)
at com.glide.schedule.JobExecutor.lambda$executeJob$1(JobExecutor.java:195)
at com.glide.schedule.JobExecutor.executeJob(JobExecutor.java:198)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:178)
at com.glide.schedule.JobExecutor.execute(JobExecutor.java:168)
at com.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:609)
at com.glide.schedule_v2.SchedulerWorkerThread.lambda$process$2(SchedulerWorkerThread.java:402)
at com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35)
at com.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:402)
at com.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:178)

[Shraddha Kadam]

Hello @Gedis ,
Can you please share the screenshot of the flow so we can understand better?

[Gedis]

Hello,

I try to keep as simple as I can for my tests 

[Shraddha Kadam · Accepted solution]

Hello @Gedis ,

If you are getting the body in the HTML format then remove the HTML tags as per below article and check if that is working -

https://www.servicenow.com/community/developer-blog/remove-html-tags-from-a-string-in-a-flow/ba-p/30...

[Shraddha Kadam]

Hello @Gedis ,

Is it helpful for you?