Emailing On-Call Schedule To Other Groups

Doug C_
Tera Contributor

I would like to know if it is possible to send the On-Call Schedule Reminder to groups other than the group the schedule is for.

 

For example - Group A schedule was created for the week, and the schedule reminder was emailed out to Group A.  I also want a different group, Group B, to also get that same email schedule reminder that Group received.  This is just to alert Group B of upcoming schedules and keep them up to date of Group A schedule changes.  Group B has the access to view all on-call schedules, but a manager requested this to just keep Group (an after-hours NOC group) in the loop.

 

Any ideas?  Thanks!

1 REPLY 1

Sumanth16
Kilo Patron

HI @Doug C_ ,

 

Please refer to below article:

 

https://www.servicenow.com/community/developer-forum/weekly-notification-with-a-formatted-on-call-sc...

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards, 
Sumanth Meda