Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Emergency change "Type" field

pragadeesh254
Tera Contributor

4 hours ago

When we create an Emergency via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.

 

pragadeesh254_0-1764700943849.png

 

0 Helpfuls
  • 111 Views
3 REPLIES 3

pragadeesh254
Tera Contributor

4 hours ago

pragadeesh254_0-1764701090873.png

 

0 Helpfuls

Chaitanya ILCR
Mega Patron

4 hours ago

Hi @pragadeesh254 ,

I don't think there any OOB functionality.

You can create a UI policy or client script or ACL or Data policy to achieve this

 

Regards,

Chaitanya 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

28m ago

Hi @pragadeesh254 

Out of the box, when you create an emergency change, the P1/P2 Type field is read-only

 

It has been set from model:

DrAtulGLNG_0-1764712789156.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls