Emergency change requests

[gianluca5]

ITSM SIMULATOR, HELP!!

As a change manager, I want an emergency change to be able to be created only from P1 or P2 incidents.

1. Edit the Change Interceptor to disable the ability to raise an Emergency change through that method

2. The "Create Emergency Change" UI action should be modified to only be visible on P1/P2 incidents

[Alberto Consonn]

Hi Gianluca,

1) go to System Definition > Interceptors and select Change Request:

Set Active to false for the Direct to Emergency Change:

2) go to the corresponding UI Action for Incident table:

add the following part of condition:

&& (current.priority == 1 || current.priority == 2)

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Sajilal]

1) Inactive the Emergency option by navigating to the Interceptor from left navigation for Change Request.

2) Find the UI Action "Create Emergency Change" on incident and in the existing condition add the below along with the other conditions

&& (current.priority==1 || current.priority==2)

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

[Sajilal]

Hi gianluca,

Did your issue get resolved? if yes then request you to please close this thread and mark as complete and helpful so that others in the community can benefit from this in Future.

If still there are any open queries please let us know.

Thanks,

Saii

[Onkar Pandav]

Hi,

For 1: Refer the link here

For 2: In "Create Emergency Change" UI action, write script in condition field as,

           current.priority==1 || current.priority==2

Let me know if it works.

Thanks.