Enable email client on Request/Requested Item

favian1 · ‎03-19-2018

Has anyone enabled the email client on the Request/Requested Item form(s)? We are in the process of developing or Service Catalog, but analyst want to be able to send email using the email client like they do on the Incident form.

Thanks!

Favian

SanjivMeher · ‎03-19-2018

In the dictionary of sc_req_item and sc_request, add attribute email_client=true to the collection type dictionary record

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SanjivMeher · ‎03-19-2018

In the dictionary of sc_req_item and sc_request, add attribute email_client=true to the collection type dictionary record

Please mark this response as correct or helpful if it assisted you with your question.

favian1 · ‎03-19-2018

That worked perfectly. Thank you!

-Favian