I would like to know if it's possible to run a report that looks for specific keywords in Work Notes and just extract into the report the Work Notes that have those words included - not the entire Work Note history for that record. Otherwise, it gene...
I have a request to run the flow and check the status of the Transform Histories (sys_import_set_run) for a particular condition.I want my flow to wait until the "run time" completes and get the "state" status once the transform completes.In flow des...
Doas anyone know how to add details in Agent Workspace form view for knowledge article? I would like to add "author"
Hello friends, I am working on a requirement.How to achieve this.ThanksJenish
Hi All, I have create one inbound action in witch I have added condition of email id witch I want, from those particular email id ticket will created, as a admit if I do testing from that particular email id so at that time email and request both are...
Hi All, We are getting an error on state field 'onChange script error: TypeError: Cannot read properties of null (reading 'up') function onChange_change_request_state_14(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue ...
Hello Team, I am trying to update FX Currency Field by using this method :current.total_amount.setDisplayValue('USD; 1000'); In my case I am storing the number value(1000) in a variable see below:var negotiatedAmount = '1000';current.total_amount.set...
Hello @ Ankur Bawiskar, @Sandeep Rajput, @Zach Koch, @Dnyaneshwaree , @AG - LearnNGrow, @Kieran Anson, @Abhishek Thakur , @Mark Manders ,Requirement - Automatically Assign Predicted Group to universal request.Configuration -1.We have some gro...
Why doesn't Scheduled Script Execution work? Set the start of the business calendar entry to the script's execution schedule.I also tested setting the start time in Figure 2 to the current time, but it did not work.I tried setting ONCE and DAILY in R...
Using scheduled job I am creating a request item daily for our Building Maintenance team. Currently they have a Microsoft form where they have date field and then the checks they have to perform for example: Visual Inspection - LightingStairs - OkCor...
I am trying add a condition to not show edit button when the reference is from incident. I tried to use parent.sys_class_name='incident' in the Omit Edit condition. Doesn't seem to be working. Any ideas on how to access the parent type?
Hello All, I'm creating an order guide to manage all of our applications available to request access to. Each application has it's own catalog item to manage the different approvals and tasks via workflow. I have everything working correctly except ...
Hi, In Performance Analytics(PA):I have get the percentage breakdown for 'Customer' in terms of Response and Resolution within SLA for priority P1.For this, I have created below:1. I have created two automated indicators and one Formula indicator for...
Hi All,I have to set up JIRA connections. But already there is a connection exist. When i set the credentials and connection and created the new Connection Alias. I am getting the Project key in the Create Issue Action in the Flow designer.Please hel...