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Deactivte the 'sharedservice.worker' user account

Hello Team,I was trying to remove roles and deactivate the user account sharedservice.worker but populating warning message as bellow Not allowing update of property: glide.ml.shared_worker.validation.status Can we deactivate the user account?Thanks,...

Report to display sctask/inc date assigned to group

I have a user looking for a report to display work assigned and resolved by their assignment groups, but wants to see when it was assigned to their group, not when it was opened or created. They work in 2 week sprints that run Wednesday - Tuesday so ...

McGuire6799 by Tera Contributor
  • 571 Views
  • 3 replies
  • 0 helpfuls

Resume Completed SLA

Hello Folks,   When incident state moves to RESOLVED , I want to stop the SLA and if anyone reopen the same INC at that time  we want to RESUME the same sla which was completed. Is there any way to resume it?   I gone through some of the community st...

Mitsua by Tera Guru
  • 641 Views
  • 1 replies
  • 1 helpfuls

Flow desinger issue with the run as property

Hello All,I have faced the issue in the flow designer: When I set "Run as" - System User in the flow property the flow works properly. But when I set "Run as" - User who initiates session then the flow is not working it gives an error while sending t...

Resolved! Doing a UI Script in Flow Designer

I am currently trying to see if a UI script could be executed within flow designer. This is the test script that I am using.  if (document.location.pathname == '/builder') {    console.log("here");} However, this is never triggering despite the state...

RuizheZ by Tera Contributor
  • 349 Views
  • 1 replies
  • 0 helpfuls

WF to Flow designer

I need to convert workflow to flow designer can someone guide me till here after that i can take it .

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pramn by Tera Guru
  • 538 Views
  • 3 replies
  • 0 helpfuls

Managing Non-IT Assets and Inventory

Hello all We are planning to use ServiceNow for managing all i) assets (from chairs to buildings) - from procurement till retirementii) inventory - include the entire item master database from our ERP and handle the procurement process I am thinking ...

Ram Kaushik by Kilo Contributor
  • 3781 Views
  • 4 replies
  • 0 helpfuls

Change requests related list

Hello Community, I want to add change requests related list to release record form, How can I do this ? Thanks in advance!!

deepu805 by Tera Contributor
  • 196 Views
  • 1 replies
  • 0 helpfuls

Resolved! Enterprise Portfolio Types

Most of the DPM resources talk about service portfolios, but if you install the Enterprise Portfolio plug-in you can also create Business Application and Application Service portfolios.Ideally, of course, you wouldn't have to do this and could just s...

Resolved! Record with sys_id

Hi, I  have the details of  sys_id but not sure about the details of table or the record. How can I get table and record details with the sys_id details ? Regards,Siva Teja B

Copy url functionality not working

Please let me know the answer !!!! .... Question*************When we use copy url option and getting a msg ''copied to clipboard"By copying the url from form context menu, the expectation is that by clicking on the link, it will direct to the record ...

Decimal type fields after saving the form, the point gets removed

I have noticed that all the Decimal type field on my instance is not working properly.Example, if I set the field value as 3.99, after saving the form the value automatically changes to 399. Can someone please help what can go wrong.

Ap_1 by Tera Contributor
  • 554 Views
  • 5 replies
  • 0 helpfuls

Is anyone using the Wiz Integration for Security Operations 1.0.2?

We're trying to get the Wiz Integration for Security Operations version 1.0.2 plugin up and running, but I'm getting a setAbortAction cross-scope access error when I try to hit submit on the Wiz Record Producer:If I try to skip this step and run the ...

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Josh_M by Giga Contributor
  • 1288 Views
  • 2 replies
  • 0 helpfuls