Guided Tour needs to enabled
Hi Team , need to enabled guided tour , while creating getting below error .I followed below steps but still not et enabled need help to fix this .
Forum Posts
Best way to achieve auto population of priority on RITM based on variable value from a catalog form.
Hello! I have a catalog form where based on 3 variables I would like to auto populate the priority of a request ( RITM ) once the request is submitted as below - I am thinking of creating a Before Insert Business rule for it. But I would like to kn...
Scripting
Write a GlideRecord query to retrieve all inactive incidents created in the year 2024 with priority 1, 2, or 3 and an empty assignment group?Write a Business Rule script that automatically sets the "Short Description" field to "High Priority" when th...
Resolved! ACL
Hi All, I have created a custom table and by default read, write, create and delete ACLs are created as per OOB functionality. The requirement is: (1) only my group should be able to read, write, create and delete access to this table. ...
Resolved! How to make the same person as Approver on RITM, who closes the REQTASK in Workflow script?
Good morning.On a Catalog Form, I have a Workflow. The requirement is on RITM, whenever the person closes the REQTASK, the same person should be added the Approver on RITM.How can we do this? Through User Approval - Run script? (Screenshot below). In...
Resolved! How to set variables field both as mandatory and readonly
How to set variables field both as mandatory and readonly.
Can we upload an external Excel sheet and fill ServiceNow Time sheet Portals ?
Can we upload an external Excel sheet and fill ServiceNow Time sheet Portal? Is it possible? Is it possible to have an excel template of the (time_card) record that the user can complete multiple of and then have them uploaded into ServiceNow Time sh...
Approval Request for multiple users with Single Approval Record
Hello community, We have requirement where from single request, user can raise a bulk user access request for multiple domains, but each domain owner has to receive single approval request for bulk users. For example, if a user selects 5 users to get...
OOB fields 'governance' and 'confidence' meaning and benefits
Hi Experts, I am looking into completely new SNOW instance Knowledge management form with such OOB fields 'governance' and 'confidence'. For field 'confidence' I see choices: 'work in progress', 'validated' or 'not validated'. How is this different f...
set minimum character length of text fields in catalog item
Hi Everyone, I want to Set a minimum character limit of 6 to all text fields on the catalog form, there are around 10 fields in the form which are single line and multi line so for that fields Need to set a minimum character limit. [attaching the sc...
"this item has an execution plan that cannot be configuered in the catalog builder"
this message appears to me in the fulfillment tab in the catalog builder i've tried to search for an execution plan for my item but i cannot find if you guys have a solution please help. btw iam beginner
Resolved! Scheduled Script Execution - Run As System User?
Hi ServiceNow Users,I have a general question. We have created a scheduled script execution that runs every day at 10'o'clock and checks specific incident fields. If certain values are true, the script updates the incident accordingly and also adds a...
What is the use of the inherit checkbox in service catalog?
What is the use of the inherit checkbox in service catalog?
Global Search: Name and Attachment
I have a requirement to search records in global search by name, short description or attachment title for custom table. OOB am able to search incidents by name and short description.
Invoke catalog widget from the different new catalog.
We have a catalog widget featuring several variable questions, and I wish to utilize and complete this widget from a different catalog. I would be grateful for your help in achieving this objective.
