Unable to Order a catalog item in service portal using ATF - Got stuck in this step
Hi I got stuck at this step. Can someone please help me find a solution to this. RegardsRamkumar Bhukya
Forum Posts
UI action - GlideModal
Hello, I'm having some problems with a UI action.The project_change_request form loads no problem I just cant seem to get the fields to auto populate... I also need the parent project record passed to the the other table too in the parent field.Thank...
How to create a relationship between tow tables
I created a m2m relationship between change and a custom table. I want to display all the changes related to the custom table. How can I create it. Tried to create it from the m2m record but pulls only one record.
Resolved! What is the difference between RITM vs Incident?
What is the difference between the RIYM VS INCIDENT?
Manually entered field value overwritten by discovery
Has anyone encountered situations where a value (e.g. location) is set by Discovery, subsequently it is manually changed, and then Discovery overwrites that valueIs it possible to have manual data entry take precedence over automated discovery unless...
ui action
The problem requires creating a UI Action in ServiceNow that automatically updates the status of a record in the vpm_activity_instance table based on changes made to the Achieved Date or Expiration Date fields. The status should be updated according ...
Importing IODC Well Known Configuration Failed
Hi All,I'm trying to create new IODC identity provider but I get the below error:"Importing IODC Well Known Configuration Failed. The OIDC Metadate URL specified either cannot be reached or is invalid".I checked the oidc_provider_configuration tavle ...
How to create a dynamic hyper link on catalog item which opens in same instance when it's clicked.
Sharing this thinking it might help new developers working on catalog item. When you get a requirement like keep an Hyper link in catalog item Description when clicked it should open another catalog item.we can simply create hyper link but thing is i...
Solution - How to Get browser URL parameters in client script
Hi All, I have seen multiple community posts about getting browser URL parameter in client script. However in most of the posts, question was not answered properly. So In this post I am going to show how to get the browser URL and extract the paramet...
How to create ticket from mail
Hi All,I have one requirement where I will have to create Service request from mail.catalog item name - Customer Code Modification kindly let me know how to develop that?Thanks & RegardsKP
How to make the survey link accessible for two users from one notification
Hi Team,We have two user fields in our incident table, 1) requested for 2) reported byand having a requirement as, when an incident is resolved a notification should be send with the survey link where the survey can be taken by both requested for a...
Create a related link for a security assessment similar to the existing Risk Assessment
The Security Assessment is a mandatory deliverable, only for Normal and Expedited change model. Without it, the change record can not be submitted. If all questions have "no" as answers, no additional actions.If one of the provided questions has "yes...
Resolved! Update REQ short description and description in Flow Designer
Hi, I'm trying to update the Description and Short Description of a REQ (not RITM). I have a simple catalog item and flow that generates 1 RITM and 1 Task. How can I populate the REQXXXXXXX short description and description fields with catalog variab...
Resolved! Missing Information on SCTask Record, can I remediate?
Hello all,I recently updated a Catalog form, by replacing a field with a Variable Set Reference field.Unfortunately, I did not update the Flow before moving into PRD (sigh!) Now, the RITM have the field, but the Task does not.Although I have correcte...
Notification issue
Hi removing itil role from users if they not logged into the system in 60 days. I am able to remove itil role from users and able to send an email as well but 2 emails are sending, it should be sent only one email with list of removal itil users. ...
