Resolved! Find Agents icon in Incident form
On client instance i have this "Find Agents" icon near to "Assigned to" field: Is there a way to remove this icon? This is not a functionality that will be used and needs to be removed. Thanks, Daniele
Forum Posts
Display error message when, removing attachment is not allowed.
Hello all,I needed help in a requirement which involves showing an error message on INC table record when someone tries to remove an attachment on it and is not allowed to do so.I tried a "Delete" BR on the "sys_attachment" table, but the error messa...
Attachments not getting added to newly created request items or incidents
Hi Team, I have implemented functionality to create requests and incidents through data source and transform map triggering an event queue schedule in workflow . This process is initiated as part of bulk creation workflow based on data source(csv f...
Resolved! Biometric Verification on Webassessor
Hi Everyone,I am facing an issue with biometric verification on Webassessor. When I try to complete the biometric process, it shows "Waiting for permission." I have already clicked Allow when prompted, but the window keeps loading without progressing...
How to create a URL link type module(List category) in agent workspace
In Agent Workspace, We have a requirement to add a documentation link in List category/filter lists (module) so when that is clicked, it will open that link in next page. But when creating filter list, it was asking for table name , conditions etc bu...
Fetching details from microsoft onedrive displaying details on servicenow instance sys_user table
Need to fetch details from Microsoft OneDrive Spoke and need to display details according to the file and its field modification, updating, deletion need to happen based on USERID(Common field in both) on ServiceNow instance "sys_user" table.Can, any...
Not able to find flow context showing error"There was an error loading the execution details for this flow context " and" Error: Flow context does not exist. It may have been cleaned."
Hi Experts Please help me on this!! I am facing some issue while open the flow context. Not able to find flow context showing error"There was an error loading the execution details for this flow context " and" Error: Flow context does not exist. It...
Resolved! service catalog
I have 3 catalog variables 'select ', 'What would you like' and 'do you already have'. If the value of 'select ' is abc and the value of 'do you already have' is no and the person raising the request is a member of the group xyz then the option 'Edit...
Based on mrvs variable value set the item value
Hi Team,I have a question regarding the MRVS. variable (A). I need to ensure that when A is not empty, a specific value is set in the variable (B). The A variable is stored in MRVS, while B is at the item level. For this requirement, I implemented a...
Advanced appointment booking configuration is not working properly in the walk up experience
HI All,While creating the record in appointment booking configuration table and enable the advanced configuration , creating the Records in the appointment day booking configuration and service configuration . the dynamic timing is not populating in ...
Resolved! SLA Configurations
Hi everyone, Currently I am trying to configure a SLA schedule with multiple schedule entries to accommodate a scenario that: Agent A from the Sydney Office was assigned the incident at 4pm Sydney time, the resolution SLA should pause after busines...
How to put count and sum both in one report
Hi Team, I have created one report with type Multidimensional reports in witch I want both Aggregation Sum and count. can someone tell me how to do it?Thanks & RegardsKP
How do i set an inbound action condition for FROM email address
How do I set an inbound action condition for FROM email address. The email belongs to an external service and not a servicenow user. When i put something in the From field of the inbound action I get an "invalid reference" error as that field expects...
Flow designer issue
Hello All, We have encountered a problem with the flow designer where we are unable to open any flows, including out-of-the-box flows. Whenever we attempt to open a flow, we receive an error message stating, 'Your flow cannot be found. Flow sys_id:...
Enable 'Preview Record' icon on single catalog variable
I have a read-only reference field variable on a catalog item that is populated via catalog client script by entering an employee number.After the catalog item is submitted, I want to be able to preview the "Employee to review" on the RITM and SCTASK...
