Encrypted field configiration

[Vinay49]

Hi,

we have created encrypted field configuration on case table. 

Now we have one dropdown on attachment popup when we click on attachment icon as below

there are 2 dropdowns values in it
1)sn_employee.lega_name_for_employee_profile

2)None
By default dropdown is showing as "sn_employee.lega_name_for_employee_profiel value. 


Now requirement is, By default dropdown value  should be "none" . where can we adjust these? 

also, it should be same in workspace as well. 

Thanks in advance

[Ankur Bawiskar · Accepted solution]

@Vinay49 

I believe I have answered your original question.

For workspace you will have to find the exact component.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Vinay49 

it comes from the OOTB UI page "attachment"

You will have to update that.

I won't recommend that.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vinay49]

Hi Ankur,

Thanks for your reply,

My requirement is, it should be none by default(in both workspace & UI), & agent can select "sn_employee.lega_name_for_employee_profie" when they want to encrypt the attachments.

In one of my instance, I see default value as "None" in UI. see below ss& I don't see that the OOTB UI page "attachment" is modified.


however in workspace, it shows default value is not none. see below. 

Any ideas from your end, after this.

Thanks in advance.

[Ankur Bawiskar]

@Vinay49 

check this response if it helps, it tells you to update the OOB UI macro

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vinay49]

Hi Ankur,

Thanks again. your right. OOB UI Macro has modified in my instance. So that I can see default value is "none".

Why these changes are not reflected on CSM workspace? do we need additionla configuration for this?

Thanks in advance