End user is not able to download attachments from a catalog item.

[Harish27]

Hi ,

We have a few catalog items on which we have attachments like ppt, excel.We moved all these items to test environment with update sets.Attachments were also present on the items after movement.

When we moved these items to test environment ,end user is not able to download attachments present on the item.

End user's doesn't have any roles , they have access to itportal.

When i am impersonating as end user and trying to download the attachment it's just redirecting me to another window and nothing is hapening.

What could be the reason for this?  and is any acl which is restricting end users to download the attachments ?

Please suggest..

[Harish27]

We were not allowed to modify read acl on the attachment table.

So we have attached the files on variables instead of catalog items and in the html field used the clip icon to add it as an attachment instead of url. By doing this end user was able to download the attachments.

There is also another way to do this. Put attachment in kb article and publish the kb article. Now link the file of the published article in the variable's html field.  This also works fine ,but the only thing is you need to move these kb articles from one instance to other when ever there is a movement and also should take care of their retirement.

But the best part is if you want to change an attachment on an item you can just change that in kb article instead of depending on item.

Hope this helps..!!

Another way is to go with public share point folder.