Error message is not populating for itil user and when the grp is inactive

[shweta14]

Error message is not populating for itil user and when the grp is inactive

and it is working for active grp but not for inactive grp.

on catalog item having field "name" when itil user adding name and it is existing then it should restrict.

this is working for active group but don't have such functionality added in my script.

how to active this?

[Dr Atul G- LNG]

Hi @shweta14 

Please share code / screenshot what you have done, so that we can help you.

[shweta14]

Hi Atul,

please find below details

script include

getGroupDuplicate: function() {

        var grpName = this.getParameter('sysparm_gname');

        var values = {};

        values['answer']=false;

        var grpCheck = new GlideRecord('sys_user_group');

        grpCheck.addQuery("name", grpName);

        grpCheck.query();

        if (grpCheck.next()) {

            //Group available

            var url = 'https://' + gs.getProperty('instance_name') + '.service-now.com/';

            var link = url + 'helpzone?id=sc_cat_item&sys_id=-234--sys_id&sysparm_variables={"Request_Type":"Create","ITSM_Data_Type":"Group"}';

            values['answer'] = true;

            values['link'] = link;

        } else {

        var gr_req_item = new GlideRecord('sc_req_item');

        gr_req_item.addEncodedQuery('cat_item=456___syid__^state=1700^variables.87----sys_id='+grpName);

        gr_req_item.query();

        if(gr_req_item.next()){

                var sysID = gr_req_item.sys_id;

                var url1 = 'https://'+gs.getProperty('instance_name')+'.service-now.com/';

                var link1 = url1+'sc_req_item.do?sys_id='+sysID;

                values['answer'] = true;

                values['number'] = gr_req_item.number.toString();

                values['reqLink'] = link1;

        }

        }

        return JSON.stringify(values);

    },

client script

var ga = new GlideAjax('userGroupVerification');

    ga.addParam('sysparm_name', 'getGroupDuplicate');

    ga.addParam('sysparm_gname', newValue);

    ga.getXML(notifyUser);

}

 function notifyUser(response) {

 var answer = response.responseXML.documentElement.getAttribute("answer");

    var returnedData = JSON.parse(answer);

    var groupName = g_form.getValue('gname');

    if (returnedData.answer == true) {

        if (returnedData.number) {

            var msg = getMessage('request.exists');

            g_form.addErrorMessage(msg + groupName + ',  Existing Request <a href=' + returnedData.reqLink + ' target="_blank">' + returnedData.number + '</a>');

            g_form.clearValue('gname');

        } else {

            var msg1 = getMessage('group.exists');

            g_form.addErrorMessage(msg1 + '<a href=' + returnedData.link + ' target="_blank">' + 'Contact Team' + '</ a>');

            g_form.clearValue('gname');

        }

    }

[SunilKumar_P]

Hi @shweta14, would it be possible to share your code? it will help to identify the cause.

Regards,

Sunil

[shweta14]

please find my above code