Error message on HR Case

[Chaitali_Vale]

Hello Community,

I am facing error message on HR Case as "part of query on sc_req_item has been ignored because of insuffient access for 'queue_match' operation on sc_req_item.parent". Afer adding ITIL role error is removed but by providing this role complete access will given to the user who don't have admin role. So other than ITIL role is any different way to resolved this issue?

Thanks! 

[Satishkumar B · Accepted solution]

@Chaitali_Vale adjusting or creating specific ACLs for the sc_req_item table and its fields can resolve the access issue without granting the broader ITIL role.

Please Mark it helpful 👍and Accept Solution✅!! If this helps you!!

[Chaitali_Vale]

Thanks! It works..