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‎02-12-2018 08:54 AM
Hello all,
since days ago, my SN instances has been updated to Kingston.
Now, when I try to resolve an incident, the following error appears:
Error Message
Data Policy Exception: Resolution code is mandatory, Close notes is mandatory
Can you help me?
BR,
Sonia.
Solved! Go to Solution.
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‎02-12-2018 10:12 AM
Then you have to display those fields on the form by writing a simple UI Policy. You When to Run condition will be 'Status' is 'Resolved and set the UI Policy action 'Resolution Code' is Visible and 'Close Notes' is Visible.
Please hit correct based on impact of response.
Thanks!
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‎07-07-2021 11:18 PM
I have written a soap outbound webservice to insert a new incident but its giving same error saying resolution code and close notes fields are mandatory. I dont understand for new incident creation why this exception is throwing.
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‎06-09-2021 05:11 AM
How can we write UI POlicy ? I am trying to use REST API to update incident. Is it still needed to write policy ?
