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User unable to login with correct credentials

Hi, User unable to login to snow after entering the correct credential, its showing "User name or password invalid", after removed the LDAP info from that particular account he/she can able to login. What might be the problem with that user account? ...

GSReddy1 by Tera Contributor
  • 2921 Views
  • 8 replies
  • 0 helpfuls

Resolved! ATF how to use REST inbound api response as input to next test step?

For example ATF  test step ATF  test step 1. post method to created incident task: Response body   {"result":{"code":201,"status":"success","body":{"message": "Successfully created record TASK0000001 in ServiceNow","number":"TASK0000001","parentIncid...

kranthi24 by Giga Contributor
  • 1247 Views
  • 1 replies
  • 0 helpfuls

Resolved! Journal Entry Adding Twice To Outage Form

I created two new Journal Fields to the Outage table. Having an issue where either I add comments to the Comments Field, which is (Type: Journal) and it creates duplicate entries or I add comments to the Additional Comments (Type: Journal Input) and ...

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Resolved! How to add Choice values

Hi All, Please suggest me how to add choice values from array. Array CHOICEVALUES[value,label] [chat,Chat,voice_call,Voice Call,walk-in,Walk In,email_fire,Email Fire]   Issue : Now How to add choices from Workspace client script using with for-loop ...

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Hide the field using business rule

Hi team, my  requirement is I have one choice field based on that field attachment field  should visible while selecting choice field ,by using UI policy in new state I have written this it's working fine, my second requirement is attachment field  s...

Resolved! Inserted asset doesn't create related CI on correct class

Hi all,I have a transform map with target table "Hardware [alm_hardware]".After run, all new assets (insert operation) are correctly created with model category "computer" and model selected.Related CI, instead is been created under the "cmdb_ci" tab...

Reporting on ticket escalated/reassigned

How to create a report for incidents that are being escalated from one group to another group. This does not include tickets that are being reassigned from one user to another.

Renata9 by Tera Contributor
  • 3094 Views
  • 2 replies
  • 0 helpfuls

Resolved! Font & size Additional Comments in email System Notifications

Hi there,I want to edit the font and size of the additional comments that are send within a email System Notification, from the default font, color and size, to "Trebuchet MS", "White", "10px".I have tried several solutions from this community (see h...

AdamUMC by Tera Guru
  • 3851 Views
  • 29 replies
  • 14 helpfuls