Hi All, I have created a scheduled job to run on last week wednesday of every month,but its failing to run for some month var answer = false;var rightNow = GlideDateTime();var dayOfWeek = rightNow.getDayOfWeekLocalTime();var day = rightNow.getDayOfM...
1. I have created new email client template that auto populate "Caller" Email in TO field. 2.But I want this functionality or display this template only when the users A having specific role e.g. "role1" . 3.for other users this should work as no...
I'm trying to create a Flow using Flow Designer that can be reused for several access request catalog items. The approver is the Managed By on the Service (cmdb_ci_service) access is being requested for. I'm trying to avoid creating a Flow for each ...
Hi community, I am trying to create widget for incident table list view with more fields but i am not getting, Can anyone help me on this and I have attached screen shot for your reference. Thanks, Venkataramareddy BS
There is a field on the order guide Hiring Manager I want this field in the description of the sctask. How to I set the description using the workflow?
Hi All, I have a requirement wherein when user is submitting a Service Request, there is a variable named as 'Training Required' if user selects 'Yes' on SR form, it should open email window in outlook and will copy some details from SR form to outlo...
There is a variable called Billing rate on SCTASK and RITM. Need to show this field only to the users who belongs to "PPM Admin" group.
I Received in Email log Received-Ignored Why coming Incoming Email Received Ignored.
Hi What are differences between incident and workorder ? Kindly let me know Thanks M Lohith Datta
I have a requirement as shown in below screen shot, can any one let me know how to do it?
Hello SNC, I am trying to update affected_ci in the related list of RITM table to get updated as per catalog variables >> server. configuration item field on RITM form takes the value from variable by simple onLoad script but setting up affected_ci i...
Hi all, Please help me on this. I have one custom table which is extended from the task table, in my custom table state is there which is coming from Task table. I need to display new state values for this. For this, I went to dictionary entry of sta...
HI All , Need help I want to populate Configuration item based Business Service We have a field named Business Service (u_business_service), and the Configuration Item field. When the business service is set to x, the configuration item field shou...
Hi, I am writing an inbound email action in which if the email has been sent to a particular email address (test@example.com") then the category, sub-category, and assignment group of the incident should get auto-populate according to the script for ...
Hi,At present I am quering the input date with todays date .My code(Business rule) is : var date = gs.nowDateTime(); var inv =new GlideRecord('u_hpam_inventory_control_1'); inv.addQuery('u_input_date',date);But i want to query the input time wi...
