How to create Reset button in catalog item
Hi Team, I want to add a button in my catalog item as Clear Values and on clicking the button, it should clear the field values. Please help. Thanks in advance.
Forum Posts
Resolved! New field in Incident Form will not save
Hoping this is the correct forum. After adding a new field (dropdown) to our incident form, it does not appear to write when we save changes in the incident. We created a new table u_newtable (NewTable).Added a new column called FruitsAdded two choi...
Resolved! How to add close notes in RITM if once state changes to closed complete in workflow
Hello Community, As per my requirement there will be a task generated to security team and then user will get added to ad group . If once ritm state changes to closed complete then close notes should get updated. Please help me with this. Which activ...
Resolved! Not able to clear the field value which is readonly and dependent on reference field
Hi not able to clear the value of string field which is dependent on Reference field. on change of user name it's working, but if the reference field is empty it's not working. function onChange(control, oldValue, newValue, isLoading) { if (isLoadi...
Resolved! Add CC in the email notifications
Hi All, Is there any way to add a DL in CC of notifications template without scripting ? or scripting is the only way to do Please help. Regards, Jyoti
Resolved! Create an inbound email action to put the subject in short description.
I need to create an inbound email action so that it creates a record in change request table. Subject - short description of change request. Body - Description. Attachments in email - attachments in change request. Please guide me how to achieve th...
Resolved! How to add hyperlink in email address in email notification
Hi, I want to add hyperlink in manager address in email body Please help. Thanks, Sowmya
Resolved! Report to provide Tickets where user has put comments or has requested for.
Hi All, User wants to have ticket where he has put comments on or has requested for. Requested for part I can work out but not sure on how to get the comments part. Please help.
Resolved! How to Find Duplicate records
Hi everyone, I want to get all the duplicate names (same name for two or more records) for script includes. Like in an instance if there are 5403 script includes (active ones), then I want to know all the duplicate names of the script includes. Can...
Resolved! How to validate MRVS values in RITM view?
I have a requirement in which a field in MRVS should only be visible in RITM and not in Service catalog view. I have to stop the submission of the RITM form if the field is empty. I have tried making the field mandatory in RITM view but it does not w...
Resolved! If the short description filed contains the name of CI, the business rule will automatically enter that CI into the incidents form, can you guide me script on this we have total 472 incidents ci exist
If the short description filed contains the name of CI, the business rule will automatically enter that CI into the incidents form, can you guide me script on this we have total 472 incidents CI exist. while creating incident we will enter CI name ...
How can we add group to knowledge base manager field on the knowledge base form?
Hi All, Basically , we have different group of managers for different KB, so we created individual groups for different KB's and add the members that group and assign a role to group, So now how can i add that whole group to that knowledge base mana...
Step configuration in ATF
Hi community, i'm working to automated tests for my business unit with ATF (Automated Test Framework) here is a scenario i tried to implement: - Impersonate one business profile -open a new form on customer service management table (sn_customerservic...
Resolved! RITM variable data into Custom CSV file format
I wat to save the data into a particular formate i want to get the data and update in the file where ever i want code i have : var ritmSysId = current.sys_id; var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(ritmSy...
Resolved! Help with Virtual Agent integration w/MS Teams: Virtual Agent in Teams Won't Respond **PLEASE RESPOND**
Hello SN Team, I really need some help with integrating Teams with Virtual Agent. I connected the virtual agent in Teams with my servicenow instance and the OAuth registry was already there so I didn't need to do that. When I look at the application...
