Hi All, This is not at all related to change/problem management but I am posting the query under change/problem management since I didn't know what module the customized applications come under. We have a customized application called 'Employee Trans...
I can't find the record for the [incident_task] notification settings in the notification's table. Is there an incident task notification setting in OOB?
Hi, I have a requirement where I have to assign certain roles to current logged in user when he is on certain form and remove that role when leaves that form in runtime. Can anyone please help me with the logic using a business Rule. Thanks in advanc...
I want to set the additional comments through schedule job.I am able to display the data on the journal table not on requested form.
Hi,I cannot see my Categories in Standard Change Catalog. OOTB has Network Standard Changes and Server Standard Changes in related categories section(Screenshot: OOTB). I have similar "IT service Management" category created but cannot see in my rela...
Some of our ITIL users does not have tooltip on the field label. When googled, we realised it's because Accessibility is not enabled and then "Show Tooltips on forms" is not enabled. Is there any setting we can turn this on by default for all users?...
I did a simulation and this question came up, but even reading about Catalog Item, I still don't understanding what would be the best answer to this question. I believe it's option D. But I'd like to be sure."Two departments (HR Onboarding and Facili...
Hi there, In native view of ServiceNow, there is an option to see the details of the records that are populated in the list collector. But in portal there is no option to see the details on the records by clicking it. Is there any option to get th...
I want to send email notification as Teams meeting. How to configure that ?
Hello, We currently have a process where if a P1 incident ticket is closed, it creates a problem ticket. While all P1's are not major incidents, there a lot of cases where these such tickets are not problems or need to be tracked through one. Ex. A u...
Dear Community, First let me describe the User Story: When a ticket has been created from an email, a set of notifications must be sent when the field "affected user" is changed (sys_user Table). Situation: I created a flow which create a ticket from...
Hello Team, When we check the SLA Breakdown by Assignment , there is some time difference between the "Business Elapsed Time " and Actual Elapsed time" .Can anyone please help me on how this is being calculated for each Assignment group.I have checke...
Hi Experts, I need to create a new field in incident table for calculating Incident percentage. Is there any feature in service now to calculate the percentage? This feature should be in the reports. For eg: I have "Has breached" is false = 14 incide...
Hi Team, I am having an issue related to the service portal. In my service portal I am not able to see the "service catalog" category instead the "standard changes" category is visible and I don't need it. Because of this the catalogs under the "ser...
Hi there is a requirement I need to send text message to the users for P1 and P2 tickets is there any way please let me know !! Thanks in Advance!
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