Hi All, I need help evaluating which Application to use: On-Call Scheduling, or Advanced Work Assignment (AWA). The needs are: Ability to notify individuals that are on-call that an Incident has been assigned to them and for them to accept the Incide...
Hello, When ticket got closed, one survey notification will trgger to the user. Here new requirement is that, needs to add one Link in the email Notification. . when user click on that link that should redirected to survey quetions on the serviceport...
Hi all, I would like to create multiple Email response template for the IT service desk agents who uses Agent workspace so they can communicate with the customer directly. I created different email templates using Response template, but which is not...
Hello: I created a Group for the purpose of granting certain rights ("Roles") to users based on membership. However, it is not a true Assignment Group that will be working incidents. Thus, it does not need to appear as an available Assignment group —...
Hi, I have created a Catalog Item and added the variables I need to collect the relevant information. These are either Single Line Text or Select Box. The Select Box contains a static list of options the user can pick from. It is this list of options...
Hi All, I have a list collector variable referencing to the user table. I just need my end user to search the users with the help of userId(user_name) instead of name. What attribute i need to use? I have tried glide_list,ref_auto_completer=AJAXTabl...
Hi, Can anyone let me know when and under what circumstances we get Communicate Workaround option in Problem Management? Regards Suman P.
Hi there,I'm using email script, (a part) shown here below, to print the last given "Additional Comment" within a Incident, in an system notification (email). template.print('<p><span style="color: #ffffff; font-family: trebuchet ms, geneva; font-siz...
It looks as though the SAML SSO Certificate in one of our instances is about to expire. Can someone confirm if the Azure ServiceNow Enterprise application SSO supports automatic certificate rollover as stated in the renewal section of Manage federati...
Hi, How to use console.log() in ServiceNow and how to check? Thanks and Regards, RamaRao
Hello everyone, I have a list collector on a catalog item. When the item is submitted the Values of the field on the RITM/SCTASK appear as "a, b, c". I've been asked to convert this format to "a | b | c". so basically the ask here is to remove the co...
Write operation against 'sys_attachment' from scope 'x_demo_test' has been refused due to the table's cross-scope access policy While adding attachment am getting below error Thanks in advance.
I would like to copy below fields from Incident Record Short DescriptionDescriptionAssignment groupConfiguration ItemCategoryPriorityImpact Urgency Please help
Hello All, I have created custom field with integer type on problem form, I want to show related incidents count on that field when user is checking on problem.list view, Is there any way I can achieve this ? I tried with display business rule, but t...
Hi All, I have below requirements regarding styling. 1) I have created a select box type variable in record producer. Now requirement is to show its options/choices as bold in service portal and other UI too. Tried g_form.getcontrol('request_type').s...