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Assigning Roles Dynamically to user

Hi, I have a requirement where I have to assign certain roles to current logged in user when he is on certain form and remove that role when leaves that form in runtime. Can anyone please help me with the logic using a business Rule. Thanks in advanc...

Aditya2 by • Kilo Expert
  • 887 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cannot see own created Categories in Standard Change Catalog

Hi,I cannot see my Categories in Standard Change Catalog. OOTB has Network Standard Changes and Server Standard Changes in related categories section(Screenshot: OOTB). I have similar "IT service Management" category created but cannot see in my rela...

Mr_Vin by • Kilo Expert
  • 2668 Views
  • 5 replies
  • 5 helpfuls

Show Tooltips on forms enable by default

Some of our ITIL users does not have tooltip on the field label. When googled, we realised it's because Accessibility is not enabled and then "Show Tooltips on forms" is not enabled.  Is there any setting we can turn this on by default for all users?...

Max Lin by • Tera Contributor
  • 1035 Views
  • 2 replies
  • 0 helpfuls

CSA - Question

I did a simulation and this question came up, but even reading about Catalog Item, I still don't understanding what would be the best answer to this question. I believe it's option D. But I'd like to be sure."Two departments (HR Onboarding and Facili...

List collector behaves differently in the portal

Hi there, In native view of ServiceNow, there is an option to see the details of the records that are populated in the list collector.  But in portal there is no option to see the details on the records by clicking it. Is there any option to get th...

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Raja6 by • Tera Expert
  • 692 Views
  • 2 replies
  • 0 helpfuls

Problem Management Automation

Hello, We currently have a process where if a P1 incident ticket is closed, it creates a problem ticket. While all P1's are not major incidents, there a lot of cases where these such tickets are not problems or need to be tracked through one. Ex. A u...

Imran Shad by • Mega Expert
  • 983 Views
  • 2 replies
  • 0 helpfuls

Flow Designer: create action when record is updated

Dear Community, First let me describe the User Story: When a ticket has been created from an email, a set of notifications must be sent when the field "affected user" is changed (sys_user Table). Situation: I created a flow which create a ticket from...

Resolved! Service Catalog category not showing on the service portal

Hi Team, I am having an issue related to the service portal. In my service portal I am not able to see the "service catalog" category instead the "standard changes" category is visible and I don't need it. Because of this the catalogs under the  "ser...

Community Alums by Community Alums •  
  • 1588 Views
  • 5 replies
  • 1 helpfuls

Create an excel with two columns

Hello, I have created a Record producer to generate an excell. Currently the excell is created without problem but I have all the data in the same column and I would like it to be created in two separate columns. The code used to create the excell is...

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