Escalation end time is not populating

shivani42
Tera Contributor

Hello All,

 

We have an end_time field on on_call_escalation table which is currently not populating the time. It is empty for many records. does anybody have any idea regarding this. I need to know how it works. How it populate the data because there are no business rule for that specific table.

 

Please help!!

 

Thanks,

Shivani

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