Event is Triggered but the Notification does not being sent

Snow Tomcal · ‎08-30-2023

Hi All,

I have a notification that supposed to be triggered when an event is being fired.

The event is being fired but the notification not.

Does anyone know why?

Thanks

Mohith Devatte · ‎08-30-2023

@Snow Tomcal please change the event queue line to below

you need to send glide record object like below

gs.eventQueue('your_event_name',changes,'sys_id');

Also please send the sys_id of the recipient in the place of sys_id in parm1

Hope this helps

Mark the answer correct if this helps you

Thanks

View solution in original post

Mohith Devatte · ‎08-30-2023

please check if your event in event registry and the notification are configured on same table.

Also check if the recipient has Notification enabled in his/her user profile

Hope this helps

Mark the answer correct if this helps you

Thanks

Snow Tomcal · ‎08-30-2023

The event and the notification do have the same table (change_request).

I'm using the 'Event parm 1 contains recipient' that contains a user sys id.

Mohith Devatte · ‎08-30-2023

@Snow Tomcal can you please send the entire script that you wrote for triggering an event ?

Snow Tomcal · ‎08-30-2023

It's a problem. It's an on-prem environmnet.

I check the 'sysevent' table and it is being fired with the right param.