Hello @Everyone,
I was working on a requirement where I need to trigger a notification to the agent working on a record (INC or RITM). When a reply is received from the end user, the agent should be notified that there is a new response on that particular ticket.
For this, I tried using an Event in an Inbound Action.
However, it was not triggering as expected because the Assigned To data is not available at runtime in the Inbound Action context.
Could you please suggest the correct approach to handle this scenario?
