Hi All,I m using record producer to create an Incident record.There are 4 variables in my record producer where I need to include all these variable questions with answers into the Incident record Description field.Could you please guide me how can t...
Hi All,In my instance there were 1 custom table called vendor management. in which there are one reference field called vendor name, this field is referring to vendors table. and in that table there are only 2 field are available vendor name and vend...
I've below fields which captures the future dates (Next Review Date) - Risk Next Review DateCriticality Next Review DatePIA Next Review DateArchitecture Next Review DateSecurity Next Review DateExit Strategy Next Review Date Now, I wanted to have No...
I have a requirement to allow 4 groups to access the Incident module only so they will need to be able to create, and process as a normal itil user but access to no other modules. I've given the groups an itil role as I assume this is still needed bu...
Hello Team, I am exploring guided tour functionality for the first time and creating a tour to show the service desk agents how to play with Filters/Advance Search in any application LIST view. Also how one can setup their queue and fetch different k...
Hi , I have tried onChange client script when field value is changed then name value pair field will be read only but after form has been submitted then field will be non read only , I have also tried UI Policy and Dictionary but it also not working ...
I want to Auto populate one field value from "xyz" table to incident table field and the record for that "xyz" table is created through a hyperlink. How can I achieve this thing from script? Please suggest some ideas. This field value I want to auto...
Hi to all, I wanted to get from a table application, the value of on column by which I check the state true or false of the column, while this table application is referenced in a field of my catalog item. , let's say the column nam is u_purchase_lic...
org.mozilla.javascript.EvaluatorException: GlideRecord.get() - invalid table name: null com.glide.script.RhinoEcmaError: Cannot find function getRecord in object These two error logs being created in the system. Did anyone come across these errors, ...
There is one category and has several catalog items, whenever any item is requested from this category a notification needs to be sent to a user after the purchase order is ordered, and the notification should contain only the ritm number and link fo...
Hi, I have a widget for ticket view where I made some changes to edit the field called 'customer reference id.' However, currently, this field is only viewable and editable when it has a value. I would like the field to always be visible, even when i...
Is it possible to create a flow that if you check a certain field in CatalogItem, another catalog request is submitted? I want to use Flow Action from a catalog request to submit another catalog request.
Hello everyone,I'm planning to work as a ServiceNow developer after 3 years; that I couldn't work due to personal reasons. Any advice would be greatly appreciated. I have ServiceNow certified implementation specialist and ServiceNow certified adminis...
Hi, The regex validation in the below code is not working. could someone please help me on this . var nonPrint = "123Test*input";gs.print('nonPrint1'+nonPrint);var regex =/^[0-9][0-9]*$/;var s = nonPrint.replace(regex, '_');gs.print('nonPrint2' + s...
Hello Everyone, I am looking for ideas and hope you can share your experiences as well. Fulfillers are reaching out to me asking how they could communicate with affected users from the incidents associated witht the problem ticket. I know we can comm...
