Hi everyone,I attempted to populate the time difference in the duration field in the catalog item, but nothing came up. What might have gone incorrectly? expected_duration (variable type = duration)u_duration_from (variable type = date/time)u_duratio...
Hi,I have one requirement on reports,in reports I am using the score, to display the count of records, but when i click on the score it shows us a list view of that table for which we have created a report. so i want to configure a list view for that...
I have been asked to create a report showing the groups handling SCTASKs associated with Catalog Items. Is there a way to report on Catalog Item usage based on associated SCTASKs?
Hi All, I have a requirement , where in a change request there are two fields : configuration item and assignment group also there is an approval on the change request form it goes to approval first from the assignment group and second level to the ...
My requirement is create a report to how many similar changes have gone multiple CABs, not showing single records of CAB name.so I have write the script and calling into the report but its not working. please help for this Thankyou. function getDupli...
How to pass URL in email scripting
When I impersonated as end user he is not able to see all the categories and when i see articles that he able to see in portal and published articles in backend count were not matching?? what could be the reason for this? and when i moved same confi...
Hi What are these Orphan CIs?I want to create a report to filter out these Orphan CIs so from which table and what conditions i have to keep to get those?
Hi Everyone, A normal itil users unable to see application service records on cmdb_ci_service table. Thanks, Preethi
This pertains to the two step checkout process in service portal which popups an Order Confirmation. We want to hide the Requested For field but still include the Deliver & Special instructions. i've been spending a fair time looking at other commun...
Can a Business Stakeholder see all tickets or are they restricted to tickets in their department?
Hi All,The below ifScript is not working, can anyone please help me on this ?var usrDivision = current.variables.requested_for.company.sys_id;var div = gs.getProperty('all.divisions');var isUsrCI = div.includes(usrDivision);var ans;answer = ifScript(...
Hi All, I have a requirement to convert incident to service request using ui action through agent workspace, also it should copy few fields from incident to service request like - sd, des, business service.I am using below code and ui action availabl...
Hi all , I have completed ServiceNow Mainline CSA Certification in May 2023 , now I got the notification as it is expiring by February 2024 . can u please any one guide what are the actions need to take to extend the expire . Thanks in advance .
Hi Experts, The word limit of list collector is limited and not shows up the entire value below when an item is selected. Suggest a way to display all text for the items .or if this not possible ,can anyone suggest any way to make those text visible....
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