Resolved! Remove Attachment Activity on Service Portal
Hello Community Is there any way to remove attachment activity from Ticket Conversations widget? Screenshot attached below. Any leads appreciated.
Forum Posts
By selecting the Opened for I want to Auto populate Contact number by using the Sciptinclude
Hi,i have used the below script with contact number modifications but it is not working as expected. hence contact number is not populatingplease find the below mentioned Screenshots for the same. Please help me out if i can do any modifications in...
How to parse Encoded Json Response in Rest API
Hi All, I have a requirement like When I create an incident then it will hits the third party and if they update something like comments and add attachments and state updates then we need to get those updates and update it into the corresponding inci...
Default log in user in interactive filter on Dashboard
Hi All, Just want to know if we can default the logged in user value in interactive filter on Dashboard.Instead of all can we show logged in user name and the reports will show the records accordingly. Thanks!
Modify Change Conflict Deteection Configuration
HI, I wanted to modify the existing change conflict detection configuration as OOB it is checking below four field values, I wanted to add the Services as one of the attribute to Run conflict detection automatically. Configuration itemPlanned start d...
Close requested items when RITM is rejected in On Boarding Guide
Hi, I have an "On-Boarding Guide" in our instance that has multiple requests that can be ordered for a new hire. The problem I'm having is that when the main Active Directory request is rejected any other item ordered is not rejected, they still go t...
Resolved! How do I edit the width of the header menu sp widget?
I have a service portal that was using the OOB "Header Menu" widget. The header has our company logo on the left and, if I have only 7 menu items, everything fits neatly on a single line. However, a new 8th menu item is being added and this throws th...
Resolved! How to hide a widget for particular roles in Service Portal
Hello Developers, Please help me achieve this requirement, We want to hide a widget to non-itil user roles on the Service Portal. We've added a user criteria to the widget in the backend (it's hiding the data) but, the widget is still appearing on th...
How to restrict the group membership add / remove
Hi, I would like to implement the below scenario.Only User A and B should be able to Add / remove the group membership for the Group name starts with "ABC" .Other users should not modify the group membership. Please suggest how to implement this w...
Resolved! want to make some on hold choices visible for particular category
Hi I have added new choices for On Hold Reason 1. awaiting delivery2. awaiting payment3. awaiting contractor and I want them to be visible only when the category is facilities and should be hidden for other categories.Thanks.
VeriFone Integration prompting "Verifone Message: Error message in Incident task
In the Incident Task, After filling the mandatory fields, in Verifone message I'm getting some error message.Can any one help me on this.
Resolved! Question on $scope.$on in widget
Hi Team, I have one question regarding $scope.$on question in widgets. I see the function $scope.$on("field.change", function(evt, parms) { ... } is called only when the record picker is changed within the same widget. Is it possible to invoke this f...
Best way for creating as workspace
Hi All, We are planning to build a workspace from scratch. What are the better ways to build it.Can anyone please guide me on this. Also any resources on this would be helpful. TIA.
Resolved! Close REQUEST when RITM is closed
Good afternoon, I have created a flow where when the SC is closed, it will close the RITM.However i am struggling to add the steps where - After the RITM is closed, it should close the REQ When i am trying to add the Action, i do not see REQ in the...
ECC Queue Output command is stucked at 'Ready' State for Windows MID Server
I am trying create Output ECC Record to execute the PowerShell file in MID Server.But the Output records Status is 'Ready' only, its not chage the State to 'Processed'. Kindly assist me on the same.
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