Hello Community, I am going through a tough request involving Universal Requests: When creating a primary ticket (can be either an Incident or a Requested Item) from a Universal Request (UR), if that UR is restricted (Restricted flag) then attachment...
Hello, me and my team are trying to utilize the transition condition for states in change models, in order to push change records from Scheduled to Implement automatically when the start date has passed. For that: we’ve created a change model that ha...
I hope I am asking this in the right forum. If I use the general search on the top right side of the ServiceNow window for Incidents and pick a random incident and open the incident. I can view all the work notes in that incident on the order they we...
Hi There, Greetings!!! I am copying records from Table A to Table B on condition If field of Table C is set to "Selected"I have a requirement to copy string value "Number" which is on Table A to reference field "CWD Number" on Table BI have written a...
Normally, emails are sent to servicedesk@xxxxx.com and auto-forwarded to the SNOW instance email address.Internal emails are being received with no issue, but when receiving external emails, the @xxxxx.com address is receiving the email, but it gets ...
My Response SLA triggering again and again whenever the assigned to is empty. the Start and stop conditions are there is no reset condition set. How to stop Response SLA from re triggering after once it is completed.
HiI have created a time series report grouped by Priority. It is showing data if there are any related records and will not show it they aren't any. I want to show it as zero if there isn't any related record, how?And I dont understand why I am not a...
Hello,Currently all attachments are displayed to the customer and the agent does not have the option to specify a particular attchment to be displayed to the customer or not. Work notes allow you to choose whether it is internal information or a comm...
Hi Team ,I would like to know what code should be written in the server script of widget to get the "sys_id" of the catalog item that is present in the cart.I have queried the sc_item_option table and i am trying to match the "cart_item" field with s...
Hello, What is the use of isolate Script checkbox in client script?
in client script what is inherited and isolated script, what is the purpose and for what mainly we use it?
This seems like it should be insanely easy - but haven't found a matching article yet!We import a group from AD (LDAP) to SN.The group has a manager.I want to assign the manager an approval in Flow DesignerI have tried setting a dummy /hidden variabl...
Hi Team, Can some one help me with the issue in On-call Schedule. User On call number is not populating in On-call Calendar/Schedule. When we click on calendar it is not populating on call number. We checked user profile it is active and have on-call...
We have an ask to change the Request Method on an Order Guide from Order to Request or Submit. I receive an error saying "This is a wrong configuration for Order Guide" when I make this update on the Order Guide page. What are we trying to achieve: S...
Hello everyone,how can I set dependencies between fields on my template form? In my Incident form, I see different choices in the field "SAP Module Category" depending on the selected "SAP System Category" (UI Policy).When I create a new template (=>...
