Normally, emails are sent to servicedesk@xxxxx.com and auto-forwarded to the SNOW instance email address.Internal emails are being received with no issue, but when receiving external emails, the @xxxxx.com address is receiving the email, but it gets ...
Hi,In onChange client script i want to replace category to new_category in client script for bulk So many lines i need to update category to new_category instead of copy paste in every line any possibility to update in single shot or replace in sing...
Hi There, Greetings!!! I have created one service portal page, on which I am populating courses from course table and showcasing them on it. I have to create a button through which course assigned_to user should be able to upload attachment to the re...
i am having catalog variable is os type ,so if i select any value in os type automatically the multi row varaiable should be visible otherwise it should not visible.
My Response SLA triggering again and again whenever the assigned to is empty. the Start and stop conditions are there is no reset condition set. How to stop Response SLA from re triggering after once it is completed.
When an Incident's is assigned an SLA of the same type as one that is already assigned to the Incident and In Progress, the desired behaviour is:The Previous In-Progress SLA of the same type is cancelledThe new SLA is assigned, and any of the elapsed...
HiI have created a time series report grouped by Priority. It is showing data if there are any related records and will not show it they aren't any. I want to show it as zero if there isn't any related record, how?And I dont understand why I am not a...
when run this query returns different set of records, which upon checking on table shows that all the records with "name=impersonation.start" is returned.but when i run the same query with Run as my name(which also had admin role), it returns the cor...
Hi All, I have written a business rule which is triggering multiple events in the single script , for every of the email notifications for request , task it is triggering event : normal_change.approval.inserted ... in ideal scenario , for isRequest ...
Hi All,My user getting below error while fill up the exit interview survey.please let me know why this error is coming? what is reason behind this error.Thanks & RegardsKP
Hello,Currently all attachments are displayed to the customer and the agent does not have the option to specify a particular attchment to be displayed to the customer or not. Work notes allow you to choose whether it is internal information or a comm...
Hi Team,I have a requirement that a particular division tag in HTML template of a widget should be displayed for a particular catalog item called "Whitelist IP".But for other catalog items the div tag should not be displayed.I am not sure how to proc...
Hi Team ,I would like to know what code should be written in the server script of widget to get the "sys_id" of the catalog item that is present in the cart.I have queried the sc_item_option table and i am trying to match the "cart_item" field with s...
Hello All,1] We have one requirement, On the Agent Workspace when we open any case[sn_customerservice_case] record then on the Problem related list problem we want to new Add ui action. 2] When we click on the Add ui action its shows the problem reco...
Hello, What is the use of isolate Script checkbox in client script?
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