Hi All, We have created the catalog item to automate the creation of Record Producer.We have attached flow designer in the above catalog item so as the request is raised the record producer can be updated, created or retired. For creating and updati...
I need the hyperlink of KB article to be added in the notification that triggers from 'kb_feedback_task' table.
We have created catalog item after the submission the values of variable need to store into Custom table.How can we implement this in an appropriate way. please guide us.
Approvals getting triggered to 2 diff groups at same time, if 1 user part of both groups, if that same user approves, then approvals for other group also moves to No longer Required Click on Request Approval. In the approvals, Suppose it goes for 2...
Can someone brief what this particular UI Action code does: action.setRedirectURL(new StdChangeUtils().getURLForTask(current, 'rfc')); This is being used to create standard change from an Incident. And it redirects to the below page. I want this UI A...
Hi, I need to get somehow duration time between states in a problem management.I would be grate to get something like this as a report.. Someone know how to get that?
Hi,Client Script on Submit or Business Rule for after condition, which runs first?I want to run the client script first?? Is it possible??Thanks and Regards,Chandra
Hi All , I have a requirement where I am little stuck with scripting. Kindly need some guidance from experts .We have a requirement where , there are number of groups if a user selects any of the groups from the list except that grp remaining should ...
Hi All, Am getting error in the report when am trying to call script include function in the report filter, however the report is not getting generated:Script include:Client callable: truefunction SFTP_error_records() { var sfpt_data_source = new ...
Hi Community, I have created the simple flow designer which generate catalog task...set run as "user who initiates session".when I create a request, task is getting created but if other users create the request task is not getting generate and i chec...
Hello All,I am using UI Formatter(Schedule Date Range Selector) for Date range selection as I have attached picture above.I have set the time to between 8:00 and 9:00AM,Although each user's timezone is different, it displays the same for them all.How...
Hello All,1) We have one requirement, we want to display list of users(sys_users) in one multi choice field.2) Show list of Incidents records using one report.3) When the one or two users are selected from multi choice field then filter incident rep...
i plan to add a field to lookup user asset in the interaction form how can i ask to remove the restriction ?
Hello Everyone,We have upgraded to Vancouver recently. Post upgrade we started noticing that global search results are not displaying incident short descriptionin as title.Did anyone experienced this and any suggested fix?
I have a requirement :For a particular catalog item (for example: laptop), if the RITM state is closed skipped then I have to set the stage ofthat RITM as cancelled and need to close all the relevant tasks (for exampl: X,Y and Z). In some cases some ...
