Expiration date for Standard change template
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11-02-2020 03:49 PM
Hi,
We have a requirement to introduce an expiration date for standard change template. Hence if expiration date is nearer, we can setup a notification to the requester to renew the catalog.
Questions :
Is this approach advisable ?
Does standard change catalog have expiration date as per ITIL best practice ?
How to make sure that standard change catalog is not outdated ?
Thanks,
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Change Management

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11-02-2020 03:58 PM
Instead of expiration date for std change template, you should make sure use of planned state,end dates of change request.
You can pre-populate these change record field values in your std change templates.
This way your change will be audited and controlled.
Regards,
Sachin
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11-04-2020 08:27 AM
Thanks Sachin.