Expiration date for Standard change template

Community Alums
Not applicable

Hi,

We have a requirement to introduce an expiration date for standard change template. Hence if expiration date is nearer, we can setup a notification to the requester to renew the catalog.

Questions : 

Is this approach advisable ?

Does standard change catalog have expiration date as per ITIL best practice ?

How to make sure that standard change catalog is not outdated ?

 

Thanks,

2 REPLIES 2

sachin_namjoshi
Kilo Patron
Kilo Patron

Instead of expiration date for std change template, you should make sure use of planned state,end dates of change request.

You can pre-populate these change record field values in your std change templates.

This way your change will be audited and controlled.

 

Regards,

Sachin

Community Alums
Not applicable

Thanks Sachin.