Duplicate “Overview” tab showing on Incident form in Service Operations Workspace (SOW)

[anthonyokoth]

Hi everyone,

I’m seeing a strange issue in Service Operations Workspace (SOW), only on the Incident record page.
The “Overview” tab appears twice when viewing or editing any incident record.

Here’s what I’ve verified so far:

• Other record types (Change, Problem, Request, etc.) display correctly, only one “Overview” tab.

• When I check the Page Collections containing the Incident Overview SNC (SOW - Record tabs left), I also don’t see any duplicate entries.

Has anyone else encountered this duplication behavior? Any pointers on what else I could check or how to resolve it would be really appreciated!

Thanks in advance,

[Dr Atul G- LNG]

Try repair the plug SOW @anthonyokoth 

[NavinAgarwal]

Hi @anthonyokoth ,

I would look at below options:

1. Check App Route Configuration (sys_ux_app_route list)

• Search for the "Overview" app route and ensure that the app configuration is set to Service Operations Workspace and the parent microcomponent is Record Page Tabs.

• If there are multiple entries for the Overview tab, this could lead to duplication. Ensure only one entry exists for the Overview tab in the Incident form.

• Solved: Service Operation Workspace Tabs - ServiceNow Community - You can review this thread too..

2. You may want to use UI Builder for Configuration:

• Open the UI Builder and select the respective Workspace Experience for the Incident form.
• Navigate to the Default Record Page and check the Main Tab section. Here, you can drag and drop tabs to rearrange them, which may help in resolving the duplication. Check community thread Solved: How to reorder Overview tab on a record page in Se... - ServiceNow Community for this.

If you find that the duplicate tab is still present, you can remove it by emptying the Extension Point field associated with the Overview tab in the app route configuration.

This action will effectively hide the duplicate tab from the Incident form.

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