Export comments

[Diana Yazmin]

Hello experts,

We have exported tickets to another instance but when validating the comment history on the tickets, they are out of order and only the name of one person is shown:

TO EXPORT:

We export this table to the new instance but the error persist:

¿Any recomentaion? Thank you for support

Regards

[Ravi Chandra_K]

Hello @Diana Yazmin 

Greetings!

the additional comments/work notes get stored in three different tables. sys_audit table, sys_history_line table, sys_journal_field table.

to get everything in sync, you need to export related records of these tables too.

go to these tables, filter the data and export and import the xml.

please mark the answer as correct and helpful based on Impact.

Kind Regards,

Ravi Chandra

[Diana Yazmin]

Thank you!

[Ravi Chandra_K]

Hello @Diana Yazmin 

Greetings!!!

Thank you for marking the response as helpful.

if my response helped, please mark it correct and close the thread so that it benefits future readers.

Kind Regards,

Ravi Chandra.