Hello,we would like to implement a HTML field on the Service Catalog entry "Create a new incident"On this record producer there is the standard variable "comments" which is a "Multi Line Text" field. When we try to change this field to a HTML-field i...
Hi all,How do you set a timestamp variable? I looked to see if there was a built in function for that but didn't see anything. Ultimately I'm doing a custom business rule that I need to add the same time stamp to a new table field as what's in the "l...
Before implementing Service Catalog for a client, I asked the question of them " how do you want to handle reassignmments?". For example, a user submits a "request not listed here" type of request. Service Desk gets it, and assigns it a GroupA. Group...
Hi everyone.I am new to service now and this is my 1st post so please don't be too harsh.I started exploring UI pages and I want to start using GlideAggregate to make some custom reports.I checked the service now wiki page and took the first example ...
Hi,Is there any way to prevent 2 or more users updating an incident at the same time?
I am encountering an issue with out LDAP configuration. I have followed all the documenation provided on the Wiki, but something is not working. We are connecting to Active Directory hosted on a Win 2K3 server.The test connection works to the server....
I am doing some research on how we might be able to use Release Management to organize our own SNOW releases. The information I have found so far says that Project Managment might be better route. Does anyone have experience on one or both of these a...
I am working on LDAP and trying to get the proper fields from my Active Directory field to come into the user records within service-now and I have since went back and added the field of employeeid to match within a field called employee number in th...
Hi,Does anyone know of a way to track or report on impersonations e.g. which user impersonated which user and when?Thanks!
I am trying to generate proxy by adding Service refrence " https://demo.service-now.com/incident.do?WSDL" in my DotNet application but getting error as below: "Metadata contains a reference that cannot be resolved: 'https://demo.service-now.com/incid...
Hi,I'm looking the way to link two tables on the same form, but without using the reference fields.I was reviewing the Incident module, and I realized there are two tables on the same Incident form (the Incident table and Task table), is not a refere...
Currently in the OOB instance that we have installed, the caller field in an incident ticket appears to be referencing a column called caller_id. In our organisation there are two types staff numbers in which people are identified and I would like to...
Hi Service Now CommunityI am looking for some general advice / opinions. To set the scene I am an employee of a large company in the UK (currently 1500+ service now process users across ourselves and our service partners) that adopted Service Now a l...
Hi,How can I get the information of the tickets that missed SLA, also, the tickets that got escalated or approaching SLA I am using SOAP APIs and using incident table, is there any field in it from which I can get the information.Regards,Gaurav
I'd like to be able to track and report on Incidents caused by a problem and those caused by an Event. What is the best way to do this in SN. Thanks.
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