Facing issue while sending Email notifications, attachments/images in Email body

[Naga jyothi sri]

Hi,

For requirement, we connected Jira and ServiceNow. When a Jira bug is created, An Email notification from ServiceNow is sent to the team, that includes attachments/images or both. when email is sent it is capturing signature and company logo as attachments, including actual attachments/images in the email body.

What we can do to remove capturing of signature and company logo as attachments. And also, how to include image bytes limit.

Attached system properties that we used for reference. Can anyone guide on this.

Thanks,

Jyothi 

[Kamal17]

@Naga jyothi sri  From your screenshots, I guess you might have already referred to this knowledge article from ServiceNow but probably your image size is not set correctly.

So to address that, you just need to identify the exact image size of the logo and signature. Use the maximum value as limit in the property "glide.email.inbound.image_sys_attachment.filter.minimum_bytes". Make sure you convert the image size from KB/MB into Bytes using any online converter and then use it in the property. This will ensure all images under this size are excluded in the attachments.

Note: Remember to keep "glide.email.inbound.image_sys_attachment.filter.action" to "AttachNone"

PS: Hit "Correct", "Helpful" or "Like" depending on the impact of the response.

Regards,

Kamal S

[Mark Manders]

Since you posted your follow up question here: https://www.servicenow.com/community/itsm-forum/facing-issue-while-sending-email-notifications-from-..., can you close this one?