Few Users are not syncing from AD to ServiceNow

[Suneetha Boya C]

Hello Experts,

We have identified an issue where some users are not in sync between AD and ServiceNow. I've done the below troubleshooting.

1. Tested LDAP connection. (It is success).

2. Manually loaded data in Dev instance. Able to see the user's data is being updated but few users info is missing. User is present in AD but not getting created in Snow.

Could you please help me why this is happening. @Ankur Bawiskar   @Uday Gonuguntla 

Thanks

Suneetha

[Ankur Bawiskar]

Hi,

did you check the OU filter is restricting those users from being fetched from AD?

Regards
Ankur

[Suneetha Boya C]

Hi Ankur,

Thanks for the response. I'm checking OU we have selected in servicenow and comparing that with the user data present in AD. Will get back on this.

[Ankur Bawiskar]

Hi,

check the user being user has access to the users present under OU

Regards
Ankur

[Suneetha Boya C]

Hello Ankur,

The OU filter looks good. me and my colleague part of same OU but my user account is being updated but my colleague account is not. Is there other possible reasons for this?