Below is the script I've adapted to allow Service Now to autofill the assignment_group field when a user types in a config item. It reads the support_group field in the cmdb_ci table. It needs to work in the following ways:1. Only when the assignment...
We have just started to use catalog task on some request items. The problem we are having, is that the workflow changes the state as the process progresses which works fine. But if a task is open and someone selects the Close Request Item UI Action (...
Someone help me in how to create a mail box in servicenow? I have the mail box name and password. Do i need something else?
Hi all, Trying to make creating Change Task Templates in Standard Change Templates more efficient and wondering if there is a way to force specific Change Task values to show by default when creating a new Change Task Template. Things I've tried: *...
Hello, I am moving a scoped application from one instance to another. I have a lot of errors in the update set. I want to skip all of them at once. There are around 213,240 errors. I am planning to use fix script for that. This is the script I am usi...
I have created a custom field on on hold state. Now when state is on hold, the field is filled. When state changes to work in progress, those fields have stored values, again when i m putting state to on hold those values are not clear.
Hello, I'm playing around with the SNOW API. I'm trying to figure a method to query for task numbers from this table sc_task. Hoping to get some help with this. Currently on Jakarta for SNOW $uri = "https://xxxxxxx.service-now.com/api/now/table/sc_t...
Hi Folks We have a scenario where user when tries to select a date in future it needs to give an error message to user saying date cannot be in the future. But issue lies is when the user is trying to enter the date through keypad instead of choosing...
Our users (w/ itil & change_coordinator roles) are unable to modify the Implementation Plan, Backout Plan, and Test Plan fields when proposing a Standard Change Template. The fields are visible, but read only as seen in the image below. I did rev...
I have created four fields on Incident Form (Vendor Name, Vendor Ticket No, Vendor Start Time & Vendor End time) which should be mandatory when On Hold status is "Awaiting Vendor". Also if these fields should be visible if during Incident Cycle On ho...
I have had some trouble making an BR that copies close notes from SC Task to request table (preferly it only adds info and not delete if field allready has txt in it )... Problem is i dont see what the error is... Please check screenshots
We have a requirement where a excel sheet needs to be attached when a task is assigned to Service Desk. After browsing articles I tried to upload that excel file to catalog item from where this task will gets generated after approval and was trying t...
I have a Business Rule that sets the Priority to a Sev 3 on incident creation. I need users with a specific role to not be affected by this rule. If someone can help me find the piece I am missing I would appreciate it.
Hi all, I have to know how to specify the sheets in the excel in load data, example i have two sheets which is sheet1 and sheet2 both the sheets contains data, even if i provide 1,2 in the sheet number field i can see only one record is been created ...
Hi All,We have requirement, which says something like this :-There is a Revert To New button, which when clicked the change should move to New state. Now this functionality is working perfect, but there is a mandatory field Conflict Justification, wh...
