What role is required to create a CI?
HI, Which role is requried to create a CI in cmdb table. For ITIL role, will the NEW button is visible or not? Thanks
Forum Posts
Resolved! How to populate KB HTML Field via script
Hi All, I have been trying to create kb article from problem. I see the values on the field - Article Body (html field on kb) is taken as a plain text eventhough the incoming values from problem are line separated. Any suggestion how can this be ...
Resolved! Advanced reference qualifier with value in form
I have a question regarding an advanced reference qualifier I'm trying to configure. Situation: On the company form I have a reference field called 'contact' that references to the 'customer_contact' table.On that table there are users and there is a...
Resolved! what is the Definition or meaning of of "Change initiator" and "Assigned to" fields in Change management Process
what is the Definition or meaning of of "Change initiator" and "Assigned to" fields in Change management Process Regards,
Is there any general way to temporarily stop a notification from being sent when updating a single record?
Hi all! I have a requirement as follows: When a catalog task is updated and resolved, I want to update the associated service request with a specific text in external comments. Nothing strange with that. The challenge is that on the request table we ...
Watching a hidden field
Hi all, Can anyone help me with the topic about watching a hidden field. The below link has the steps to watch a hidden field. https://docs.servicenow.com/bundle/london-application-development/page/script/debugging/task/t_UsingFieldWatcher.html#t_Wat...
How to show "Most Recent Tasks" on KB article view For specific user
How to show "Most Recent Tasks" on KB article view For specific user Thanks Prudhvi
Macro "com_glideapp_servicecatalog_veditor"
Can any one explain the meaning of the line "<g2:client_script type="catalog_question_editor" catalogItem="$[jvar_catalog_item]"/>" in the UI macro com_glideapp_servicecatalog_veditor Thanks in Advance
Resolved! Business Rules for restricting access to TASKs
I am trying to restrict access to certain SC_TASK to users of various groups and/or roles. I have 2 scenarios that I am trying to achieve. One of which I have accomplished. I just need to be shown what I am doing wrong and what I need to do to rectif...
How do I get a Response SLA to complete the first time and NOT reattach?
I need a response SLA to attach to the FIRST response only; however my response SLA is attaching every time the start condition is met (again) How do I get a Response SLA to complete the first time and NOT reattach? The Response SLA is set to STOP w...
How to add a 'Default filter' to the 'Affected CIs' related list to the 'Add' button
Hello Community,I am trying to filter out the Configuration Items (CIs) with empty names in both 'Edit' Slush bucket and 'Add' button sys popup window of 'Affected CIs' related list. I am able to use the 'Default filter' from the List control of the ...
Resolved! Display Business Elapsed Time in hours only
Hi Everyone,Is there any way to display the Business Elapsed Time in Hours only, as an example:Instead of: 2 Days 3 Hours 14 MinutesIt would show this instead: 51 Hours 14 MinutesI just think that the way it is displayed at the moment is far too misl...
Transfer Orders - Delivered Stage
One of the stages in a Transfer Order is 'Delivered'. Looking through documentation, I am informed this status is only valid when the Field Services Management module is implemented. Does anyone know what actions need to occur in Field Services Manag...
Getting error "Information could not be downloaded from the server because the transaction was cancelled"
Hi, I am getting below error. After giving INC** number. while the search runs, the message will pop on the screen
Order Guide's Catalog Client Script not running onSubmit
Hi everyone, I'm working on the order guide to facilitate communication between HR, Help Desk, Facility Management and managers. In a case of an employee status change (promotion, change department...) HR submit a form that will trigger some task and...
