When a Service Catalog Request is submitted, ServiceNow natively assigns the SCTASK ticket out, but the information that was completed on a form from the Service Catalog request (the Variables) resides on the RITM ticket. For example: We’re lookin...
Hi guys, I need an help for configuring the Advanced Reference Qualifier in the right way. In the Time Worker table, I've created a Reference custom field "Account_ref" to the customer_account table. I would like to fill this field automatically with...
Hi All, I have a requirement, I need to check whether the variable value has changed in the RITM process and send the notification to the requested_for as the variable value you entered is updated. Can you guys please help me on this. Thanks
Hi,I have a couple of questions concerning CI status and syncing them to their corresponding Asset. First of all, which field to us on CI, the general opinion seems to bet that you should use the install_status field on ci's although I can't really g...
I have a script that take a value from a text variable, and splits it into an array. It works fine..except, I want the firat array to go into the first text variable, and any subsequent arrays to go into a second text variable. So, if I get the value...
Hello everyone, I'm trying to get from a reference field any user's title just like the location (cmn_location), just that for the user's title there is no table since the one being used is the sys_user: this is what I'm truing to do: How can I ...
Hello, We have a requirement to activate 'Configuration Management For Scoped Apps ' plugin in sake of ScienceLogic integration. I read through the documentation but it doesn't gives me much information. I would like to understand how this plugin hel...
As per above cited title, getting the said error when trying to export a list of Security Incidents. Steps to reproduce : Go to the list view of security incident table(sn_si_incident) Right Click > Export > Excel (.xlsx)/PDF/CSV Export Complete box ...
Email sending failed with the error string Invalid Addresses 550 5.7.1 Relaying denied Please suggest how to solve this type issue
Hi All, What are the day to day activities of Service Now administrator ? What are the roles and responsibilities of Service Now Administrator in the Project ? Please kindly give the your valid points. Thanks and Regards Adi Narayana
Hi all, point 1.I have one custom table now i wants to give custom role for that table. does that role capture in the update set? point2 : I wanted to delete unwanted fields in that table can i capture those delete items in the existing "update set"...
Once the star rating and comments submitted means it will store on database.Once it was stored in database. Then hide or remove the rating and comments being displayed in service portal UI.
We upgraded to the June 2011 release this morning and have realized that the even though we have the Two-step field checked for Order Guides, users are still getting the 3rd confirmation screen. Has anyone else seen this problem? I've opened a ticket...
HiDoes anyone know how to disable it?The System Property "glide.sc.checkout.twostep" is already on "false"I'm on Jakarta.ThanksMarc
So here is the scenario:My customer want us to make an Incident. This is OK. Whenever we submit/update the incident, there will be an UI page show up in the screen. So the point here is it is an UI Page, not a JS, so using confirm('abc') is definitel...
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