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Few Users are not syncing from AD to ServiceNow

Suneetha Boya C
Tera Contributor

‎08-22-2022 04:07 AM

Hello Experts,

We have identified an issue where some users are not in sync between AD and ServiceNow. I've done the below troubleshooting.

1. Tested LDAP connection. (It is success).

2. Manually loaded data in Dev instance. Able to see the user's data is being updated but few users info is missing. User is present in AD but not getting created in Snow.

Could you please help me why this is happening. @Ankur Bawiskar   @Uday Gonuguntla 

Thanks

Suneetha

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Suneetha Boya C

‎08-23-2022 08:20 PM

Hi,

you need to check the transform map associated to it.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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