Few widgets are not visible to end users in service portal, however they are visible to admin users. How can i resolve this?

[Ajay Sharma2]

Few widgets are not visible to end users in service portal, however they are visible to admin users. How can i resolve this?

[Alberto Consonn]

Hi,

you need activate the plugin com.glide.service-portal.user-criteria (refer to Activate the user criteria for Service Portal plugin, then apply user criteria for any widgets not visible to the end users:

Apply user criteria to a page, widget, or widget instance

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Ajay Sharma2]

Hi Alberto,

This plugin is a paid plugin or is it available for free?

Regards,

Ajay Sharma

[Alberto Consonn]

It's available for free.

[Vishal Khandve]

check if you defined role to widget while creating.

Thanks.

Vishal